Amer Quqa

Results-driven automotive operations professional with hands-on leadership experience in vehicle delivery operations, customer experience management, service advising, and cross-functional coordination within high-volume dealership environments. Proven ability to improve operational efficiency, manage customer escalations, coordinate multiple departments, and maintain high customer satisfaction (CSI) standards. Strong background in operations support, workflow optimization, team supervision, and customer relationship management.

Seeking opportunities in automotive operations, customer experience, corporate services, insurance coordination, or business support roles.

NEW VEHICLES DELIVERY TEAM LEADER at Chery Alghanim (2024-02 – Present)

• Lead and supervise delivery advisors and drivers to ensure smooth and efficient daily vehicle delivery operations.
• Coordinate with Sales, PDI, Accessories, and Registration teams to ensure vehicle readiness and on-time delivery completion.
• Manage customer escalations and delivery-related concerns while maintaining high customer satisfaction standards.
• Monitor operational workflow, delivery schedules, documentation accuracy, and compliance with company procedures.
• Support process improvement initiatives to enhance delivery efficiency and customer experience.

DELIVERY ADVISOR at Chery Alghanim (2022-06 – Present)

• Managed end-to-end customer vehicle handover processes while ensuring professional customer engagement and satisfaction.
• Explained vehicle features, warranty coverage, after-sales services, and operational guidance to customers.
• Coordinated with internal departments to ensure smooth delivery operations and accurate documentation management.

SERVICE ADVISOR at Chery Alghanim (2022-09 – 2023-10)

• Provided customer service consultations, maintenance coordination, repair explanations, and warranty communication.
• Processed service records, payments, and customer issue resolution while maintaining operational efficiency.

OPERATION EXECUTIVE at Oogoo Car (2021-02 – 2022-03)

• Supported operational and administrative activities including workflow coordination, order processing, and quality improvement initiatives.
• Collaborated with internal departments to improve operational efficiency and customer support processes.

SALES ADMIN at MG Motors (2020-09 – 2021-01)

• Supported sales operations through invoicing, reporting, order processing, customer record management, and administrative coordination.

Bachelor's Degree in Business Administration – Amman Al Ahliyya University (2016 – 2020)