Eslam Sobhi

Customer-focused professional with experience across commercial real estate leasing, sales, reception, administration, and client relations. Skilled in identifying client requirements, presenting suitable properties and services, coordinating viewings, supporting negotiations, and maintaining clear communication throughout the customer journey. Strong organizational, communication, and problem-solving skills.

Real Estate Leasing / Sales - Vision Real Estate

(2025-09)

• Work with prospective tenants seeking commercial shops and office spaces, understanding their business needs, location preferences, and budget.
• Promote available properties, share relevant details, and arrange property viewings for interested clients.
• Follow up with leads and clients, support leasing discussions, and coordinate communication between clients and the company.
• Assist with lease-related documentation and the steps required to progress a rental transaction.

Reception & Sales Support - Sports & Exercise Science Center (SESC)

(2024-10 - 2025-08)

• Welcomed and directed visitors, managed front desk operations, phone calls, and customer inquiries.
• Scheduled and confirmed client appointments while maintaining accurate customer records.
• Promoted and sold sports products, nutritional supplements, membership packages, and special offers.
• Managed social media engagement and supported daily administrative and operational tasks.

Reception / Patient Services - International Hospital

(2022-07 - 2024-10)

• Welcomed and assisted patients and visitors, scheduled appointments, and maintained patient records.
• Answered and directed phone calls and provided administrative support to medical staff.

Front Office Specialist - Herbal Spa, Kuwait - Kuwait

(2020-03 - 2022-07)

• Managed customer inquiries and requests, welcomed customers, and supported customer satisfaction.
• Handled phone calls and provided accurate information in person and over the phone.

Call Center Representative - WE

(2019-10 - 2020-03)

• Handled incoming and outgoing calls, responded to customer inquiries and complaints, and investigated issues for resolution.

Customer Experience Expert - VFS Tasheel

(2019-01 - 2019-09)

• Resolved customer queries, audited reports, maintained passport record accuracy, and managed inbound and outbound passport scanning.

Data Entry Specialist - Sunrise

(2018-05 - 2019-01)

• Created and maintained spreadsheets, reviewed data for completeness and accuracy, and entered information into databases.

Indoor Sales - TechMart

(2018-05 - 2019-01)

• Identified customer needs, recommended suitable products, worked toward sales targets, and addressed customer concerns.

Restaurant Manager - Bokharest Restaurant

(2014-04 - 2015-12)

• Managed customer experience, prepared revenue and expense reports, forecasted inventory needs, and maintained quality and cost-control standards.

Bachelor of Law - Cairo University (2016)