Hani Ahmed Abdullah

Results-driven IT Manager with 15+ years of progressive experience delivering enterprise-scale IT infrastructure, ERP implementations, and digital transformation initiatives across manufacturing and retail sectors in Kuwait. Proven track record of reducing operational downtime, elevating ERP reporting accuracy, and building high-performance IT teams. Deep expertise in Microsoft Dynamics 365 (F&O, SCM & Finance), cybersecurity governance, and Power Platform automation.

Bilingual (Arabic/English) professional with strong stakeholder management and a consistent record of aligning technology investments with business outcomes.

IT Manager - United Foodstuff Industries Group (UFIG) - Kuwait

(2019-01)

Manufacturing & Retail Sector

• Define and execute end-to-end IT strategy, roadmap, and annual budget for a multi-site manufacturing and retail group.
• Lead implementation, configuration, and ongoing support of Microsoft Dynamics AX 2012 and Dynamics 365 (SCM, Finance & Operations) across all business units.
• Govern cybersecurity posture including firewall management, vulnerability assessments, and incident response aligned with ISO 27001.
• Direct a cross-functional IT team across network administration, helpdesk, ERP support, and infrastructure — overseeing hiring, training, and KPIs.
• Drive ERP integrations with third-party systems and build automated Power BI dashboards for executive decision-making.
• Manage vendor relationships, SLAs, software licensing, and technology procurement worth multi-Thousand KWD annually.
• Reduced system downtime by 40% through proactive monitoring, redundancy planning, and streamlined incident management — directly boosting production continuity.
• Improved ERP financial reporting accuracy by 25%, reducing audit errors and enabling faster, data-driven CFO-level decisions.
• Increased IT team productivity by 30% by designing targeted upskilling programs and deploying process automation tools.
• Led a successful Dynamics 365 module rollout across SCM and Finance, completed on time and within budget.

System & Network Engineer - National Trading Company (NUC) - Kuwait

(2009-01 - 2019-01)

10 Years

• Designed, configured, and maintained enterprise LAN/WAN infrastructure serving 500+ users across multiple locations.
• Managed servers, firewalls, Active Directory, and networking equipment to ensure 99%+ uptime SLAs.
• Spearheaded system migrations, platform upgrades, and vendor coordination for technology refresh cycles.
• Developed and enforced IT policies, disaster recovery plans, and business continuity procedures.
• Migrated company infrastructure to secure, scalable platforms, cutting IT incidents by 35% year-over-year.
• Reduced average troubleshooting time by 25% by deploying KPI-based monitoring dashboards and proactive alert systems.

Assistant Network Administrator - National Leasing & Financing Co. (N-Ejarah) - Kuwait

(2008-03 - 2008-12)

• Administered daily network operations, user support, and troubleshooting for finance sector operations.
• Automated backup and maintenance tasks, significantly reducing manual workload and human error risk.
• Achieved 95% first-contact resolution rate for IT support tickets, setting a benchmark for end-user satisfaction.
• Automated data backup processes — improving recovery speed by 50% and eliminating critical data loss risk.

MBA - Information Technology - Jaipur National University (2020-01 - 2021-01)

B.Sc. - Computer Science - University of Pune, India

Diploma - Computer Hardware & Networking - Pitman's Institute