Melinda Miranda

Operations Manager

KIECO Exchange — Kuwait City, Kuwait

Feb 2022 — Dec 2022

· Led a successful team of 60+ individuals, exceeding operational goals and objectives consistently. · Managed shift schedules to ensure optimal stang levels and operational smoothness.

· Implemented process improvements to increase eciency and reduce operational costs.

· Conducted comprehensive risk assessments, focusing on transaction security and compliance, and implemented measures to mitigate identied risks.

· Led customer service operations to ensure high standards of customer satisfaction. Address and resolve customer issues promptly and effectively.

· Monitor transaction processing to minimize errors and delays.

· Prepare and present operational reports to senior management.

· Conducted hiring processes for new employees in the operations team. · Created and maintained SOPs and BCPs for the department.