Mohamed Ibrahim

Experienced Implementation Manager with a demonstrated history of working in the telecommunications industry. with deep expertise in telecom operators and vendors environment. I have more than 12 years of experience in different departments of Telecommunication i.e. Radio Access Network, Network Planning & Implementation and Transmission Networks with different technologies and responsibilities. In addition to having excellent communication skills which enable leading high-performing teams.

Handling customer relation, discussion, meeting, presentations. Define and implement the Processes and procedures to improve the radio network KPIs. Create and deploy work process and procedures, Scope management, Time Management, quality management and communication management.

Specialties: Multi-Vendor experience on Tetra ,2G/GSM, 3G/UMTS, 4G/LTE and 5G equipment of ERICSSON, HUAWEI, Airbus, NOKIA SIEMENS NETWORKS and Motorola equipment for different roles in RF, NOC, Surveillance, Operations & maintenance, Technical Support, Core Networks, Change Management and Transmission Support.

Global projects company – Kuwait | Telecom Implementation Manager 

Mar 2016 – up to date 

Projects: TETRA-LTE MOD Kuwait – KNG LTE project – MOI LTE project – KFSD LTE project- 5G MOD/KNG project

Activities:

• Have deep understanding of telecommunication business, its products and its operations, which support me to provide suggestions on different areas of improvement across various functions and processes
• Lead rollout & network activities from front & distribute activities/tasks to the internal team
• Planning for preventive maintenance for all network elements, managing rollout & revision work on the network and supports to fault & performance &configuration management function
• Full understanding of Radio 4G&5G solutions, and 5G standards.
• Field working experience in modern wireless communication (TETRA, GSM, UMTS, LTE and 5G).
• Managing the implementation of new LTE sites (140 sites).
• Civil work planning & execution management for all new sites and technologies over lay
• Site acquisition for all new sites (outdoor, IBS, small cells, repeaters).
• Microwave and wireless work deployment management for all new sites.
• Supervise & support all the rollout & expansion projects of different vendors (Huawei, Ericsson, Airbus).
• Ensuring the managing process to deliver the site in time with good quality in compressed timing with ensuring the safety of the equipment to be delivered in site on the agreed contracted timing.
• Guide and monitor the subcontractors to follow the execution of the job activates to achieve the target in time, with consideration of his budget to avoid any delay might happen, and to replace him if necessary, to continue the project activities without affecting the time plan and to avoids the contract penalties.
• Inducted technical trainings for the team to be aware about all new technologies on the spot.
• Managed several teams from the supply chain, logistics, up to installation, commissioning and Acceptance of managed service project.
• Leading, assist and communicate with shareholders in decision-making, program management, and implementation of initiatives
• Admirable experience in managing Telecom Installation Work, Integration, Commissioning, & Support and Operation
• Understanding of Packet Core Network Elements including SGW, PGW, PCRF/SAPC, IPWORKS/DNS, MME, HSS, UDC/CUDB).
• Performing Cell parameter changes in coordination with RF/ Optimization Team for cell sites
• Support provided for operation & rollout of IBS/SMALL CELL for indoor sites
• Attend technical meetings with the customer and vendors to discuss any issues or new change requests.
• Network Monitoring (KPI and troubleshooting) - Core & EPC/LTE. 
• Good experience with multivendor RAN technology (Nokia, Huawei, Ericsson, Motorola and Airbus) 
• Configuring MW links and VLAN for Huawei RTN 910, 950 & 980 using WebLCT U2000 as per LB on site for IP MW equipment]
• Manage day to day Maintenance of Radio (BSS) & Transmission (MW)
• Manage the Provisioning of Radio (BSS) & Transmission (MW) and 3rd party.
• Perform SW upgrades for complete LTE Network for DUS/BB node via SMO & SHM.
• Secure the LTE DUS/BB sites traffic with MME & SGW by configuring Ikepeer & IPSEC tunnels.
• Collect Wireshark traces on O&M and traffic interfaces for analyzing problems.
• Support for Troubleshooting degraded RRC Success Rate, ERAB drop and other KPI’s for LTE Sites.
• Analyzing the KPI's traffic statistics and monitoring the network for trouble shooting.
• General knowledge of UNIX or LINUX operating systems is a plus
• Hands-on experience with JUNIPER routers, switches and firewall (MX104, SRX340, SRX1500, EX4600).

Huawei - Kuwait | FO NOC shift Leader

Dec 2014 – Feb 2016

Activities:

• Supervision of faults mainly including the Emergencies and critical level faults, and to ensure that escalated as per the agreed response time and resolved within the SLA.
• Builds solid and collaborative relationships with team members while fostering a productive teamwork environment
• Prepare Root Cause Analysis and Corrective Action Recommendations after service outages
• Participate in the creation, maintenance and distribution of standard operating procedure documentation.
• Participate in cross training within the NOC to eliminate any single points of failure
• Participate in 24/7 on-call rotation, respond to alerts in a timely fashion, escalate issues as needed
• Attend the managements meetings within client and the Customer about NOC activities and act swiftly over the action points and the concerns raised by the customer either over services rendered or the vendor supplied and installed product.
• Provide the Director Operations with reports of NOC performance as per agreed schedule and ensure that the network performance reports are generated as desired pattern and delivered in time.
• Strong follow-up with the Support organization regarding the CSRs marked critical and crossing the designated timelines as per Support SLA
• Achieve customer satisfaction within network performance and implement quality procedures while ensuring the processes are aligned towards achieving committed SLA and KPIs.
• Ensure that clients & the Customer management receive service performance reports and / or other reports applicable to the service delivery as outlined in the Managed Services contract roles & responsibility area.
• Review & take actions on all network changes under Change Control guidelines.

Huawei - Kuwait | LTE RAN Back Office engineer

May 2013 – Nov 2014

Activities:

• working experience in wireless industry on 4G/LTE networks in O&M environment. 
• Expert level understanding of 4G/LTE end-to-end Wireless Network Architecture including Radio Access Network, Optimization etc. 
• Solid understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls.
• Experience of installation, commissioning and cable connections of Huawei enodeB.
• Execution of Radio parameters optimization change requests from RF planning.
• Handling of tickets and issues escalating from FO (FLO) and other stakeholders. 
• Customer complaint handling. 
• Provide remote support for field operation and maintenance engineers
• Investigation and analysis of critical technical fault for the LTE RAN network.
• Responsible for KPI reporting and interpretation. 
• Incident reporting for outages and faults in LTE RAN network. 
• Perform all RAN Assurance related activities, including corrective maintenance, preventive maintenance (health checks), etc. 
• Preparation & execution of configuration changes on Huawei nodes LTE DBS 3900 with U2000 scripting.
• Preparation of various daily, weekly and monthly reports.
•  Assist other department’s engineers in implementing new projects and solutions.
• Execute and aid network operations and activities along with the other engineers in different departments.
• Coordinating with FO & FLM for routine troubleshooting and provide 2nd level technical support.
• Excellent understanding of WCDMA/HSPA and LTE Radio Network features 
• Provide technical and analytical support for new technology/architecture and equipment end of life replacement initiatives.
• On call support to Field team for critical issue resolution to ensure outage within SLA’s

Huawei- Kuwait | NOC- RAN/Core Engineer

NOV 2012 – April 2013

Activities:

• Monitor Radio Access Network nodes (Huaweis RNCs and NodeBs using U2000 and LMT),
• Monitoring all PS & CS core nodes (USNs, UGWs, DNSs, PCRFs, CGs, MSC, MGW, HSS, STP’s and CGPs) and IP network, MPLS and Roaming network elements.
• Monitoring all IT, IN, VAS and billing systems.
• Alarms monitoring & trouble shooting of IP Core & Transmission devices on U2000.
• Familiar and Excellent understanding for CS/PS Core network architecture and interfaces, Ex. SGSN, GGSN, UGW Service and Signaling Flow.
• Work cooperatively with all NOC teams to ensure the highest level of performance.
• Creating Trouble tickets for alarms and performance alarms related to any core node and assigned to concerning team using Remedy.
• Directs coordination efforts with Back Office, Field Maintenance and other external groups regarding network outages and other related concerns.
• Perform trend analysis on KPI statistics for USN’s, UGW’s and MSC’s every two hour and Escalating any major degradation to the concerned team by sending mail in details and also follow up by phone.
• Troubleshooting for customer complains using the following applications (BSCS, RAS, CRM, NMS, NPG, dashboard, SBP and MINSAT.
• Assure Escalation faults to Back Office, Field Maintenance and management following the defined procedures and required timelines. Faults which cannot be resolved at first level are escalated to relevant groups for troubleshooting and resolution.
• Coordination for Planned Activities and reporting of Planned / emergency Outages from CORE side.
• Resolve technical Issues impacting customer directly within SLAs.
• Providing support for 2G Network (MSC, MGW), 3G (SGSN, GGSN) and 4G Network LTE Core (MME, S-GW, P-GW, CG).
• Provide first level support to customer core network. Handling daily issues from customer network
• Network Monitoring (KPI and troubleshooting) - Core & EPC/LTE 
• Knowledge in EPC protocols such as MME, SGW, PCRF and GTP and all interfaces.
• Handled subscriber’s administration in HSS.
• Actively handles CORE related customer complaints. Investigate the problem and rectify the problem in system.
• Subscriber Creations & deletion through MINSAT.
• Handling IN provisioning failures for Postpaid Data Convergence.
• Monitoring and handling ISP’s traffic load and capacity

MultiMarque - Kuwait | BSS/RAN Team Leader Engineer

July 2011 – Dec 2012

Activities:

• Manage and supervise the installation teams to ensure the installation quality.
• Site Survey, following maps & design constraints for macro, micro & indoor BTS.
• Arranging draft visits with the Radio & Transmission engineers at the chosen Coordinates.
• Ensuring work done is according to technical Specifications and Environmental Protocols.
• Following up with all suppliers and their sub companies, the delivery of the pieces of equipment.
• Site acceptance & handling it over to the Operation & Maintenance Dept. (Check Azimuth of Antennas., Electrical tilt, Mechanical tilt, HBA of Antennas., Feeder type, MW, BTS…..etc.)
• Revising and approving/ rejecting the quotations and quantities’ preparation for the materials required.
• Installing Huawei equipment with different models [NodeB 3812E, 3812AE, BTS 3900, DBS3900] 
• Installing different types of antennas with required Mech & Elec tilt.
• Maintenance of Huawei equipment with different models [NodeB 3812E , 3812AE,BTS 3900,DBS3900] 
• Rectify any issue on site after integration of NodeB by coordinating with Drive test team to get the designed output results from the site.
• Solving any telecom hardware problem [VSWR ]
• Troubleshoot the NodeB for any service affecting alarms after integration by coordinating with RNC team.
• IBS design &planning activates for small to huge building infrastructure.
• Detailed technical survey as selection of optimum locations for Antennas, BTS, and cable risers.
• Link budget &capacity calculation for IBS sites for 2G, 3G technologies using Excel.

MOBISERVE - Egypt | BSS/RAN & Transmission Engineer

May 2009 – June 2011

Activities:

• Manage and supervise the installation teams to ensure the installation quality.
• Responsible for the commissioning, integration, maintenance of Motorola 2G BTS’s (MCELL6, Horizon Macro, Horizon II Macro, Horizon Micro, Horizon II Micro)
• Maintain and troubleshoot 2G & 3G network elements.
• Perform site surveys for validation of new sites 
• Experience in antenna alignment on towers.
• MW links maintenance (NEC pasolink V4,NEC pasolink Neo)
• Power Rectifiers (Delta, Lorain, Ascom, Emerson).
• Manage faults and perform alarm analysis.
• Deal with any environmental problems like fire systems, air conditioning and power.
• Solve some hardware problems such (positive or negative path balance, inhabited Radios, Zero traffic, VSWR……).
• Responsible for maintenance of Nokia Siemens 3G Cabinet.
• Deal with tools like Power Meter/Site master, RF and Transmission.
•  Make site acceptance and Make PM sites and battery test.
• Install MW links ID and OD units and make alignment.

Education

Qualification: Bachelor of engineering, El Shorouk Academy

Major: Electronics and Communications

Graduation year: May 2008 Grade: Excellent (85.40%)