Mohga Ali

Experienced administrative professional with over 10 years of expertise in accounting, front desk reception, customer service, public relations, and medical insurance. Highly skilled in communication, Microsoft Office, and handling insurance systems. Seeking to contribute to a professional work environment and grow within a dynamic healthcare or administrative setting.

patient access officer at Kuwait hospital (2025-01 – Present)

• Handling front-line patient interactions including appointment scheduling, insurance verification, and responding to inquiries with professionalism and empathy
• Ensures clear communication between patients and medical staff
• Collaborates with clinical and administrative teams to streamline workflows, resolve patient concerns efficiently, supports overall hospital operations
• Maintains a detailed and confidential patient record using electronic medical record (EMR) systems
• Experienced in dealing with different insurance companies such as GIG, Globe med, Cigna, MetLife, Al Ahleai, Tawuniya, Wapmed
• Assisting patients in obtaining approvals from their insurance companies for procedures and treatments

Receptionist at Elite Medical Center (2022-01 – 2024-01)

• Welcomed patients and visitors and directed them to appropriate departments
• Scheduled appointments and managed booking systems

Medical Insurance Officer at Al-Rabiah Medical Center (2018-01 – 2020-01)

• Coordinated with insurance companies to obtain approvals
• Verified insurance claims and ensured document accuracy

Public Relations & Customer Service Officer at Al-Rabiah Medical Center (2015-01 – 2018-01)

• Handled client inquiries and complaints professionally
• Organized promotional campaigns and internal events

Receptionist at Farwaniya Ebtisama Dental Center (2014-01 – 2015-01)

• Scheduled patient appointments and assisted doctors
• Handled incoming calls and patient records

Accountant & Customer Service Representative at Dar Al-Baraa Medical Center (2013-01 – 2014-01)

• Processed payments and managed daily financial entries
• Assisted customers with transactions and billing

Bachelor's Degree in Commerce – Accounting Department – Ain Shams University (2009-01 – 2013-01)