Mostafa Elzeny

Strategic and results-driven F&B Operations Leader with 11+ years of experience managing multi-brand restaurant portfolios across Kuwait and the GCC. Proven track record of launching successful outlets, optimizing cost structures, and leading digital transformation initiatives. Adept at building high-performing teams, enhancing customer experience, and driving sustainable growth across QSR, café, and cloud kitchen models. Fluent in Arabic and English, with deep market insight and a passion for operational excellence.

Key Achievements

Launched 9 new branch locations, contributing to a 15% revenue increase through strategic expansion •

Achieved a 12% reduction in operational costs via data-driven budgeting and cost-control measures •

Boosted food safety compliance by 25% across all restaurant locations through focused operational changes •

Enhanced efficiency by cutting order processing time by 30% through digital transformation •

Mentored 50+ team members, reducing turnover by 20% and fostering a culture of growth •

Unified KPI frameworks across brands for consistent performance tracking and accountability

### Operations Manager

Canteen | Alroushena | Bold Burger Restaurants

May 2024 – Present | Kuwait City, Kuwait

• Directed operations across three distinct F&B brands, improving service quality and consistency
• Achieved 12% cost reduction through targeted budgeting and operational synergies
• Led monthly P&L reviews and financial forecasting to support strategic decision-making
• Modernized POS systems and introduced automated inventory tools
• Implemented structured guest feedback systems, improving NPS and customer retention
• Collaborated with marketing teams on seasonal campaigns and product launches
• Oversaw dine-in, delivery, and cloud kitchen operations, optimizing platform-specific workflows

### Assistant Operations Manager

Cinnabon & Seattle's Best Coffee

Sep 2023 – May 2024 | Dajeej, Kuwait

• Increased profitability through advanced menu engineering aligned with customer preferences
• Strengthened quality assurance protocols, improving customer feedback and brand compliance
• Implemented process improvement programs powered by data analytics
• Supported promotional planning and execution for seasonal offerings
• Managed delivery aggregators and dine-in service teams to ensure consistent brand experience

### Assistant Operations Manager

Al-Thiqa Food Group – Shrimpy Brand

Jan 2022 – Aug 2023 | Hawaly, Kuwait

• Reduced inventory discrepancies by 15% and total costs by 12% via supply chain improvements
• Designed tailored staff training programs, boosting team productivity
• Streamlined workflows using analytics, improving operational consistency
• Conducted supplier negotiations, achieving favorable terms and long-term partnerships

### Area Manager

Al-Thiqa Food Group – Shrimpy Brand

Jan 2019 – Dec 2021 | Hawaly, Kuwait

• Negotiated supplier contracts, driving a 10% increase in regional revenue
• Improved brand visibility by 20% through regional marketing campaigns
• Increased team accountability through performance tracking systems
• Oversaw dine-in and delivery operations across multiple branches

### Restaurant & Production Unit Manager

Al-Thiqa Food Group – Shrimpy Brand

Jan 2015 – Dec 2018 | Hawaly, Kuwait

• Reduced food waste by 20% via Just-in-Time inventory systems
• Standardized food safety protocols across production units
• Launched resource-saving initiatives supporting sustainability goals
• Managed production budgets and coordinated with procurement for cost-effective sourcing

### Multi-Unit Manager

AQAR International Trading – Gloria Jean's Coffees

Jan 2013 – Dec 2014 | Salmiya, Kuwait

• Managed operations across multiple locations, increasing customer retention by 25%
• Designed a loyalty program that boosted repeat business
• Modernized operational processes for scalability and efficiency
• Led financial planning and budget control across units

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## 🎓 Education

Bachelor's Degree

Faculty of Arts, Tanta University

May 2009 | Tanta, Egypt

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## 📜 Certificates

• Operations Management
• Effective Leadership
• Food Safety Management
• Inventory Management

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## 🧠 Skills

| Operational Leadership | Financial Management |

|------------------------|----------------------|

| Multi-Unit Restaurant Management | P&L Oversight & Budgeting |

| Digital Transformation in F&B | Strategic Procurement |

| Team Development & Training | Menu Engineering & Promotions |

| Customer Experience Optimization | Delivery & Dine-In Operations |

| KPI Frameworks & Analytics | Supply Chain Management |

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## 🔧 Projects

### Commissary Plant Establishment

Al-Thiqa Food Group – Kuwait

Jan 2015 – Dec 2018

• Planned and launched a centralized commissary plant to streamline production
• Reduced costs by 20% through strategic resource allocation
• Automated key workflows to enhance consistency and output

### Shrimpy Brand Branch Openings

Al-Thiqa Food Group – Kuwait

Jan 2017 – Dec 2022

• Oversaw the opening of 9 new branches, ensuring operational scalability
• Contributed to a 15% revenue increase through expansion strategy
• Standardized protocols and training across all new locations

Bachelor's Degree, Faculty of Arts | Tanta University, Egypt | May 2009