Mrinal Sharma

Highly accomplished and results-driven Area Manager with over 15 years of progressive experience in F&B and retail operations management, including multi-unit leadership for renowned brands like Baskin Robbins, Haagen-Dazs, Illy Cafe, Al Tazaj BBQ Chicken, Chicken Tikka Proven ability to enhance operational efficiency, maintain stringent Q.S.C.F. standards, and drive financial performance through effective cost control and inventory management. Expertise in team leadership, customer service, and POS systems, seeking to leverage extensive café operations background to contribute to the success of a dynamic organization.

Area Manager - Kuwait Food Co. Americana - Kuwait

(2023-08)

Multi-Unit Manager, Illy Cafe, Haagen-Dazs and Dilmah - Mohd. Naseer & Alhajery Sons Co. - Kuwait

(2017-10 - 2023-08)

Shop Manager, Haagen-Dazs Café - Mohd. Naseer & Alhajery Sons Co. - Kuwait

(2008-02 - 2017-10)

• Led operations in the absence of the manager, ensuring continuity of service.
• Conducted performance appraisals that fostered employee development.
• Oversaw adherence to Q.S.C.F (Quality, Service, Cleanliness, Friendliness) standards.

Store Manager, Al Tazaj BBQ Chicken Kuwait - United International Catering Co. - Kuwait

(2005-04 - 2007-12)

• Directed staff activities, including the assignment of duties and work schedules, while analyzing sales reports via the POS system and managing product orders.
• Monitored inventory control, ensuring precise product recipes were input into the POS system.
• Conducted profit and loss analysis to evaluate financial performance.
• Managed timekeeping and payroll computations utilizing the POS system.

Captain, Haagen-Dazs Kuwait - MNH Co. - Kuwait

(2000-03 - 2005-04)

• Managed shift operations, ensuring efficient service and execution of duties.
• Addressed guest complaints swiftly to maintain customer satisfaction.
• Allocated crew members to different stations to optimize workflow.

Supervisor, Chicken Tikka - Americana Kuwait - Kuwait

(1998-09 - 1999-12)

• Facilitated training for new and existing employees at all levels on customer service and standard operating procedures.
• Performed training needs analyses to enhance team and individual performance, maximizing productivity.
• Supervised staff activities, including task assignments and work schedules, while communicating sales reports and managing product orders through the POS system.
• Resolved guest complaints to ensure a positive dining experience.

Captain - Hotel Tunga Paradise (India) - India

Board of Secondary Education - Board of Secondary Education Assam (1991 - 1993)

Diploma - Hotel management - Bhubaneswar (1993 - 1996)