Muzaffer Ahmed

Results-driven Business Support Specialist with over 5 years of experience in business operations, administration, procurement, logistics, and e-commerce. Experienced in managing day-to-day office operations, preparing commercial documents, coordinating suppliers, and maintaining operational records. Strong knowledge of procurement processes, inventory coordination, and customer support with an established professional network across more than 80 automotive companies in Kuwait.

Highly proficient in Microsoft Excel, Word, Outlook, and Google Sheets with excellent organizational, communication, and problem-solving skills.

Business Support Specialist at GAYAR (2022-01 – Present)

• Coordinate daily business and office operations to ensure efficient workflow and timely task completion.
• Prepare quotations, purchase orders, invoices, delivery documents, and operational reports.
• Manage procurement activities by sourcing products and coordinating with suppliers to meet business requirements.
• Monitor inventory availability and coordinate logistics to ensure timely deliveries.
• Maintain accurate operational records, documentation, and performance trackers.
• Build and maintain strong business relationships with more than 80 automotive companies across Kuwait.
• Coordinate with customers, suppliers, and internal departments to ensure smooth order processing.
• Support management with business reports, administrative tasks, and operational planning.
• Resolve customer and supplier issues promptly while maintaining high service standards.
• Utilize Microsoft Excel, Word, Outlook, and Google Sheets to prepare reports, analyze data, and improve operational efficiency.

Operations Executive at Gati-KWE (2020-01 – 2022-12)

• Managed daily logistics and operational activities to ensure smooth movement of shipments and timely deliveries.
• Coordinated with customers, vendors, transport teams, and internal departments to resolve operational issues.
• Monitored shipment status, delivery schedules, and transportation activities to maintain service quality.
• Prepared daily operational reports, tracking sheets, and performance updates for management review.
• Maintained accurate records related to shipments, invoices, delivery documents, and operational transactions.
• Assisted in route planning, dispatch coordination, and improving delivery efficiency.
• Coordinated with warehouse and logistics teams to ensure proper handling and movement of goods.
• Supported customer service activities by addressing delivery concerns and providing timely updates.
• Used Microsoft Excel and operational systems to maintain reports, analyze data, and track performance.
• Followed company procedures and quality standards to achieve operational targets.

Bachelor of Civil Engineering in Civil Engineering – Jawaharlal Nehru Technological University (JNTU) Hyderabad

Diploma in Civil Engineering in Civil Engineering – Jawaharlal Nehru Technological University (JNTU) Hyderabad

Secondary School Certificate – Jamia Darul Huda Hyderabad