Neifan Mohammed

Energetic and hardworking professional expert with more than 18 years with expert experience in retail versed in all aspects of running a successful retail store, including opening, and closing procedure, merchandising, and customer delight. Boosts excellent leadership skills and multi-tasking strengths. Effectively motivate employees to perform operation excellence and fosters a team environment focused on group success.

VIP Clients Specialist - Christian Dior Couture - Kuwait

(2022-07 - 2025-07)

• Implementing SOPs, ensuring exceptional customer service while maximizing revenues and profit margins.
• Maintaining professional and technical knowledge about all the product in the brand.
• Boosted product merchandising program daily, verifying standards to ensure brand goal compliance.
• Plan and direct store operations, including inventory control and security.
• Receive and resolve all the complains of the customers to find a satisfied solution for both brand and customer and sending a monthly report to the management.
• Staff Training and coaching.
• Ensuring UpToDate information with the latest trends and competitors' best seller
• Average daily footfall of 700 customers with 10% conversion rate.
• Achieving average KPIs of UPT of 2 & ATV 2500
• Achieving the monthly target of average revenue 90,000 K.

Shop Assistant Store Manager, Footlocker - Alshaya Group, Kuwait - Kuwait

(2019-06 - 2022-05)

• Focused on sales growth, store performance, staff performance and customer delight.
• Working with the operation to improve monthly sales, reduce stock damage and stock loss.
• Evaluating the performance of the staff and proceeding with coaching and training to increase their performance.
• Analyzing sales figures and forecasting future sales volumes to maximize profits to the company.
• Evaluating the performance of the showrooms in terms of sales, stock level, staff performance and quality customer service as well as customer footfall.
• Respond back and follow up sales enquiries by emails, phones, and personal visits within the specified time period with respective client.
• Making stock list of the products and also preparing client special order directly from the factory.
• Handling delay orders, damaged received, and refund issues and responding back to the customer complains.
• 3 Brands including (NEW BALANCE – NIKE – ADDIDAS)
• Average daily footfall of 3000 customers with 12% conversion rate.
• Achieving average KPIs of UPT of 2.4 & ATV 75.
• Achieving the monthly target of average revenue 120,000 K.

LANCOME Supervisor - Beidoun Trading Company

(2010-08 - 2019-01)

• Staff Schedule & make sure of maintaining store standard & SOP.
• Handling 52 staff, following with PIP & PDP and identifying weakness and strength of the team with appropriate succession plan.
• Follow with brand manager of stock performance and set a promotion plan in order to clear stock to avoid aging stock, specially, seasonal stock.
• Assisting the brand manager in achieving the target by setting productive plan through (Best seller available, staff training, brand promotion) and any additional marketing suggestion.
• Coach and train the beauty sales advisor on the new products & knowledge, selling skills and after sales customer service)

Client Advisor, Topshop - Alshaya Company, Kuwait - Kuwait

(2007-11 - 2010-05)

• Greeting and directing the customers.
• Up selling, cross selling & visual merchandizing
• Customer service
• Key contribution

Bachelor's Degree - education - Mansoura University