Omar Al-Haj

Results-driven as professional with 30 years of progressive F&B leadership experience across Kuwait, Saudi Arabia, Qatar, Jordan, and Lebanon. Proven track record leading multi-unit restaurant operations, P&L management, and cross-functional teams for leading international and local brands including Burger King, Pizza Hut, and Popeye's. Skilled at translating market analysis into profitable business plans, building high-performing teams, and driving operational excellence through strong governance, compliance, and standard operating procedures.

Recognized for sharp business acumen, forward-thinking leadership, and consistent delivery of company objectives in fast-paced, multi-country F&B environments.

Asst General Manager / General Manager at United Restaurant Management Co. (2016-01 – Present)

• Led company-wide F&B operations, directing demand and market surveys that shaped data-driven restaurant business plans to guide expansion and profitability decisions.
• Achieved F&B financial objectives by owning full budget and cost control across training, IT, costing, purchasing, and inventory functions.
• Spearheaded marketing, advertising, and community engagement initiatives that expanded customer reach and strengthened brand presence across the market.
• Established standard operating procedures (SOPs) company-wide, driving consistent productivity and quality across all outlets.
• Directed administrative audits of F&B files and processes, ensuring full compliance with government regulations and licensing requirements.
• Built and developed high-performing teams through full-cycle recruitment, onboarding, and training programs aligned with organizational HR goals.
• Implemented health, safety, and security standards across all locations, maintaining a fully compliant and secure operating environment.
• Strengthened operational performance by tracking industry trends and best practices and taking ownership of new, non-standard business initiatives.

Director of Operations at A'amal Holding Company (2008-01 – 2016-12)

• Directed multi-unit F&B operations across three countries — Kuwait, Saudi Arabia, and Qatar — overseeing performance, standards, and profitability portfolio-wide.
• Led cross-market training, compliance, and operational-standards initiatives, partnering with senior leadership to align regional execution with company growth strategy.
• Managed operational costing and systems rollouts across the region, supporting consistent service quality across a multi-country portfolio.

Area Manager at Albader Enterprise (2002-01 – 2008-12)

• Managed multi-location restaurant operations across the assigned area in Saudi Arabia, ensuring consistent quality, service, and cost standards.

Assistant Manager at Burger King Corporate (1999-01 – 2002-12)

• Supported daily restaurant operations, staff supervision, and customer-service standards across locations in Jordan and Lebanon.

Floor Manager — Pizza Hut / Popeye's at Arab Food Catering Co. Ltd. (1995-01 – 1999-12)

• Managed floor operations for Pizza Hut and Popeye's outlets, ensuring service quality, food safety, and day-to-day operational efficiency.