Omnia Deghedy

Business-driven Data & Operations Professional with 8+ years of progressive experience across data analytics, field operations management, and client account leadership within large-scale service environments. Demonstrated success in leading operational teams and improving productivity, driving data accuracy across high-volume systems, managing key business accounts and enhancing client retention, and translating data into strategic decisions. Combines analytical depth with operational leadership and client-facing impact, making a strong fit for roles in Operations, Business Management, and Account Leadership.

Business Account Manager at Tawasol Business Administration (2026-01 – Present)

Shifted role from execution to client ownership & revenue influence

• Own and manage key client accounts, ensuring high retention and satisfaction levels
• Act as a strategic partner to clients by understanding business needs and aligning solutions accordingly
• Drive account growth through upselling and identifying new business opportunities
• Monitor account performance using data-driven insights and reporting tools
• Lead coordination between operations, finance, and customer service to deliver seamless service
• Resolve complex client issues with a proactive, solution-oriented approach
• Contribute to business strategy and process optimization initiatives

Data Entry & Data Analyst Manager at Shoaa for Public Services S.A.E (2017-12 – 2025-12)

Transitioned from data execution → team leadership → operational control

• Led and supervised large field teams including meter readers and supervisors
• Designed and executed daily and monthly operational plans
• Improved team productivity through performance monitoring and structured evaluation systems
• Ensured compliance with operational policies and service standards
• Managed validation and analysis of 4,000+ daily records with high accuracy standards
• Established data quality control measures to reduce errors and inconsistencies
• Built performance tracking systems for productivity and operational efficiency
• Delivered structured reports supporting managerial decision-making
• Acted as a central coordination point across technical, financial, and customer service departments
• Identified operational gaps and implemented corrective workflows
• Enhanced reporting clarity and usability for leadership
• Handled customer issues related to billing and meter readings
• Supported operational decisions with data-backed insights
• Translated field data into actionable business improvements

Bachelor in Management Information Systems – The Egyptian Academy for Computers & Information Technology Management – Tanta