Osama Hamza

Led comprehensive QA efforts, improving functionality, performance, and cross-platform user experience for the 'That Sounds Dope' platform.

Software Quality Assurance Specialist (Freelance) at That Sounds Dope Platform (2024-01 – Present)

Led comprehensive QA efforts, improving functionality, performance, and cross-platform user experience for the 'That Sounds Dope' platform.

• Performed thorough functional testing of website components across browsers and devices, ensuring a seamless user experience.
• Verified consistency across browsers and devices.
• Identified, tracked, and resolved 30+ critical bugs, improving performance and reducing errors by 30%.
• Boosted speed by 25% for smoother navigation.
• Improved engagement and reduced bounce rates.
• Provided clear insights for strategic updates.
• Increased conversion rates, aligning with business goals.

IT Technical Support Specialist - Web Applications at MEW, Kuwait (2009-11 – Present)

• Implemented proactive web application monitoring, reducing downtime by 20% and improving system performance and stability.
• Resolved technical issues with a 95% success rate, reducing customer support tickets by 30%.

Oracle Developer at Behsara Group, Kuwait (2006-07 – 2009-11)

• Reduced database maintenance time by 40% through SQL and PL/SQL best practices.
• Achieved a 30% reduction in query response time, enhancing system performance.

Bachelor in Computer Management Information Systems in Information Technology (IT) (2002-09 – 2006-06)