Princess Dodo

Detail-oriented professional with a degree in Computer Science and extensive experience in customer-facing roles, including after-sales service, reception, and store management. Proven track record in maintaining high-quality client relationships, managing databases, and leveraging IT solutions to improve service efficiency. Skilled in communication, leadership, and technical problem-solving, with a focus on enhancing customer retention and brand loyalty.

After-Sales Service Officer – CRM Department at Full Option Car Care (2024 – Present)

• Client Feedback & Post-Service Handling, Collect, Analyze and document.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Coordinate with internal teams to improve service quality.
• Customer Relations & Complaint Handling act as the primary point of contact for customer inquiries and complaints
• Handle customer complaints professionally and ensure timely resolution
• Maintain detailed records of customer interactions and issues.
• Build long-term relationships to enhance customer loyalty
• Public Relations, Advertising & Social Media, support public relations activities to enhance brand image
• Assist in managing social media interactions, messages, and comments.
• Coordinate with marketing/advertising teams for promotions and campaigns
• Ensure consistent and positive communication across public platforms

Medical Receptionist at AlNahil Clinic (2022 – Present)

• Coordinated patient intake and maintained accurate digital records, ensuring a seamless front-end experience.
• Applied professional communication standards to manage high-volume patient inquiries.

Receptionist at DarmGlow (Oode & Pro Touch Services) (2022 – 2023)

• Streamlined guest services and administrative tasks, improving office efficiency and client reception.

Storekeeper at Salon Manna Center (2016 – 2022)

• Managed inventory control and supply chain documentation, ensuring data accuracy for business operations.

Bachelor of Science in Computer Science; Specialization: Computer Networks – Aram Canadian University (2011 – 2016)