Rozic Sulaiman

Senior Operation Coordinator with expertise in logistics management, operational planning, and process optimization to ensure efficient service delivery and compliance. Skilled in team leadership, cross-functional coordination, and comprehensive reporting to enhance performance and minimize disruptions. Committed to driving operational excellence and implementing innovative solutions to support organizational growth and client satisfaction.

SENIOR OPERATION COORDINATOR - KUWAIT PUBLIC HEALTH COMPANY

(2013-06 - 2026-05)

• Plan, schedule, and coordinate service operations with clients to ensure timely delivery and satisfaction.
• Guide and supervise technical teams to achieve operational performance targets and service quality standards.
• Prepare daily operational, performance, and progress reports for management review.
• Maintain accurate operational documentation, SOPs, and process workflows.
• Led coordination of public health initiatives by streamlining operational workflows and enhancing interdepartmental collaboration, resulting in a 20% increase in project delivery efficiency at Kuwait Public Health Company.

LOGISTICS OPERATION COORDINATOR - AL SALLAL INTERNATIONAL GROUP W.L.L

(2012-12 - 2013-04)

• Coordinated daily logistics schedules to ensure timely delivery and maintain high customer satisfaction levels.
• Implemented safety protocols across transportation processes to uphold regulatory compliance and reduce incident risks.
• Analyze and review freight rates for air, courier, and land shipments to optimize costs.
• Liaise with customs brokers and third-party vendors to resolve shipment issues.
• Directed cross-functional communication between warehousing and distribution teams to enhance workflow reliability.
• Coordinated end-to-end logistics operations, optimizing supply chain workflows and ensuring timely delivery across multiple projects, resulting in a 15% reduction in transit delays at Al Sallal International Group W.L.L.

OPERATION COORDINATOR - FUSION TRADE LINKS, AL SHAYA GROUP

(2011-01 - 2012-12)

• Supervise operations staff and daily activities to maintain workflow efficiency.
• Handle customs clearance, government approvals (MOH, Electrical & Chemical), and regulatory documentation.
• Manage costing, invoicing, and shipment documentation for domestic and international operations.
• Coordinate transportation, delivery schedules, and client communications.
• Implement operational procedures to improve accuracy and productivity.

WAREHOUSE OPERATOR - PARIS GROUP COMPANY

(2007-07 - 2010-05)

• Manage receipt, storage, and dispatch of goods in warehouse operations.
• Maintain inventory accuracy through inspections, documentation, and recordkeeping, ensuring 99% accuracy in inventory counts, with regular audits conducted every quarter to verify stock levels.
• Ensure compliance with safety and handling procedures for goods storage and movement, adhering to OSHA and ISO 9001 standards, with a focus on reducing workplace accidents to less than 1 incident per 1,000 hours worked.

SECRETARY - TAJ MAHAL MARBLE CENTER

(2007-01 - 2007-06)

• Handle receipt, storage, and dispatch of goods, managing up to 500+ items per day and maintaining inventory accuracy of 99% using RFID/barcode scanning systems for real-time tracking.
• Perform inventory inspections of goods, conducting quality control checks with a tolerance level of ±0.5% for discrepancies, ensuring compliance with safety and regulatory standards.
• Assist in administrative and clerical tasks, supporting office operations and maintaining document filing systems.

Bachelor of Arts - National College of Advanced Studies, Calicut University (2003)

12th GRADE - All India Senior School Certificate Examination (2001)

10th GRADE - All India Senior School Certificate Examination (1999)