Sabir Shariff

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

Sales Supervisor

Jarir Book Store ( Kuwait )

• Consistently provided friendly guest service and heartfelt hospitality.
• Operated the drive-through window and sales register quickly and efficiently.
• Greeted customers and provided excellent customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Assembled food orders while maintaining appropriate portion control.
• Handled currency and credit transactions quickly and accurately.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Reported to each shift on time and ready to work.
• Performed all position responsibilities accurately and in a timely manner.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Diligently restocked work stations and display cases.

Jarir Book Store. Kuwait

• Created and implemented processes to maintain employee safety.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Communicated with other section managers to determine best ways to meet quotas and quality goals.
• Trained new employees on operating procedures and company policies.
• Staffed production line appropriately for scheduled workload.
• Prepared staff work schedules and assigned team members to specific duties.
• Oversaw organization and cleanliness of production area.
• Analyzed inventory levels to provide appropriate stock for each shift.
• Recommended process improvements to streamline production workflows.

2015 – 2018 Sales Executive

Jarir Book Store (KSA)

• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Exceeded company sales goals for new policies.
• Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
• Trained and supported new sales representatives.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Handled credit and debit card payment processing to complete purchasing experience.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Answered requests and concerns with friendly and knowledgeable service.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
• Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.

2012 – 2015 Customer service representative (csr)

Ola cabs (INDIA Bangalore)

• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered over 50 calls per shift to meet fast-paced call center demands.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Resolved concerns with products or services to help with retention and drive sales.
• Described product highlights and benefits to help guide purchasing decisions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
• Initiated termination of customer contract upon request.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

2008 - 2010 12th grade pre university, Govt PU boys college, Bangalore India,

2020-2022 Bachelor of commerce (Gandhi institute of technology and management)