Shaimaa Elsayed Mohamad

Responsible professional seeks position in dynamic administration or bank to utilized solid background in banking, office management, database management, marketing, personnel, office administration and customer service.

Certified Assistance Bank Branch Manager - Commercial Bank of Kuwait - Kuwait

(2001-06 - 2020-11)

• Manage daily operations of branch in the absence of Branch Manager
• Implementing business development strategies
• Provide warm, friendly and welcoming atmosphere for both employees and customers
• Achieve sales target and projected profit
• Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description
• Ensure the bank branch is meeting the target set at the beginning of the financial year
• Authorize transactions for staff of the branch

Operational Officer - Commercial Bank of Kuwait - Kuwait

(2001-06 - 2020-11)

Managed branch operations and customer relations.

• Organized staff team building activities
• Interceded in customer problems that could not be solved in lower level
• Balance cash accounts at the end of working day

Senior Customer Service Representative - Commercial Bank of Kuwait - Kuwait

(2001-06 - 2020-11)

Managed credit and loan facilities and customer investment portfolios.

• Managing credit and loan facilities through CBK branches according to each customer situation
• Increasing the amount of funds for CBK portfolios by encouraging customers to invest in the bank multiple share funds
• Attract large amount of money through fixed deposit
• Responsible for issuing international checks and the making of telex transfer to clients
• Responsible for opening companies account according to Kuwait laws and regulations

Bachelor Degree - Business Administration - Kuwait University (1996 - 2000)

Bachelor Degree - Information Systems - Kuwait University (1999-09 - 2000-08)