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I am a proactive, dynamic recreation management executive with over 15 years’ expertise building high performance teams across facilities/company’s requiring extensive customer service management, operational oversight, and fiscal skills.
Interpersonal communicator with exceptional team leadership skills and strong ability to not only pinpoint opportunities for business development, but also deliver strategic solutions that boost sales, performance, and customer satisfaction. Passionate professional dedicated towards uplifting staff via professional development, employee motivation, and well-executed leadership development initiatives. Proven success rehabilitating under performing facilities while implementing necessary regulatory compliance measures.
Excellent at stakeholder management, profit and loss management, and managing human resource functions.
Recreation & Wellness
Director of Recreation, Palms Beach Hotel & Spa, Al Ta'awon, KW 2018 – Present
Direct business finances, including budget preparation, income, and expenses. Train staff on appropriate client communications and service to ensure high customer satisfaction. Conduct regular brand standard inspections on facilities.
Collaborate with external partner on planning and coordination of winter and summer camps. Host weekly meetings, monitor monthly sales, and implement strategies to drive performance. Oversee recruitment, talent development, and employee corrective action.
Ensure compliance with health and safety standards, company policies, and best practices. Manage and maintain beach/pool areas.
Analysed and reviewed monthly P&L in addition to controlling expenses and regulating budget. Supervised department heads and reviewed individual performance weekly. Ensured consistent delivery of quality service while maintaining facilities and equipment in alignment with brand standards.
Oversaw human resource functions and adhered to company policies. Held responsibility over general club health and safety. Managed relationships with key stakeholders, tenants, contractors, and vendors.
Devised strategies to boost sales performance.
Coordinated daily club activities, including staff events, staff training, professional development, and motivational initiatives. Upheld health and safety regulations and ensured regular facility maintenance. Recommended and implemented methods to improve customer service. Corresponded with key stakeholders, vendors, and contractors. Oversaw month-end financials, including budget management, P&L, and income/expense control.
Club General Manager, Virgin Active, Cape Town, SA, 2015
Operations Manager, Virgin Active, Cape Town, SA, 2013 – 2014
Operations Manager, Virgin Active, Cape Town, SA, 2008 – 2012
Client Account Executive, ISM Solutions, London, UK, 2007 – 2008
Barman, Angel in the Fields Pub, London, UK, 2007
Bachelor of Commerce with majors in Economics & Finance from the University of Cape Town.
