Valorie Baccay

I am currently and working as an Account Manager.

Responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders. Liaise between clients and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to client's needs and improve the entire clients experience. Account management should identify client's needs and exceed their expectations.

Working closely with Finance Projects to initial official quotation, requesting the client for approval by sharing the PO.

Trainer II – Sprint / T-Mobile - Philippines

September 2020 – June 2022

Responsible for managing new hire training training & class facilitation which includes admin task to support what is needed within the process training period until endorsed to learning lab or nesting.  During phonetime we are responsible for answering general inquiries about their account and set up processes, walking customers through basic troubleshooting, provides information about product and services.

HR & Admin Manager - Hart Bernstien Kuwait

April 2016 to April 2020

In-charge in recruitment process. Create, manage, lead & evaluate training programs. Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. Monitor and handle promoter per project & weekly sales reporting

Administrative Assistant - The Sultan Center Kuwait

March 2013 to March 2016

Provide general administrative and clerical support including mailing, scanning, faxing, and copying to management. Maintain electronic and hard copy filing system. Modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate meetings, appointments and travel arrangements of Managers and all the staff. Maintain office supplies for departments.

Course : Hotel and Restaurant Management ( 2 year course )

University : International School for Hotel and Restaurant Management

Location : Philippines

Date : June 2006- May 2008