Support & Implementation Engineer

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.

Responsibilities

Implement and install solutions at customer's infrastructure platforms

Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers

Act positively and respond promptly to the customer's requests/tickets

Prepare, review and ensure the accuracy of technical documentation

Conduct Preventive / Corrective Maintenance visits

Perform any other job-related duties related to work

Requirements

Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field

At least 2 years experience in a similar field

Good command of the English language (Speaking, writing, and presentation)

Good command of the Russian language (Speaking, writing, and presentation)

Based in one of the Central Asian countries (Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, or Turkmenistan)

Willing to travel and work extra hours when needed

Experience in database engines (Oracle, MS-SQL, and PostgreSQL)

Experience in operating systems (Linux and MS Windows)

Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)

Working experience in application servers (Ex.

Apache

Tomcat, Oracle WebLogic, IBM WebSphere)

Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)

Knowledge in Directory Services (AD & LDAP)

Professional effective communication, verbal and written

Customer oriented mentality

Excellent personal skills

Details oriented and a team player

Initiative and self-managed

Time management and result oriented

Experience in one or more of the below is a plus:

Experience in large enterprise environments with emphasis on payments, remittance solutions

Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure

Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies

Knowledge of PKI Infrastructure and Certificate Authorities

Knowledge of database engines (MySQL and NoSQL Databases)

Knowledge of server and client operating systems (Linux Distros, MS Windows)

Knowledge in Object Storage management

Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak)

Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM)