Родион Сморщок

Results-driven Project Manager with 6+ years of experience leading complex change initiatives, redesigning business processes, and delivering digital solutions at scale. Adept at navigating full process lifecycle — from structured discovery and as-is diagnostics through to to-be modelling and hands-on implementation oversight. Track record includes contributing to the launch of an EdTech platform, digitising operational workflows, and building CRM infrastructure from the ground up.

Proven ability to align and mobilise cross-functional teams spanning IT, customer operations, and external partners, with a consistent focus on measurable impact across both B2B and B2C environments. English — C1, extensive experience collaborating with international stakeholders.

Project Manager at AMZ Sellers Attorney (2024-12 – Present)

Contract position.

• Led discovery across 120+ client cases: surfaced recurring suspension patterns, established a structured case typology, and produced actionable prevention frameworks.
• Engineered standardised templates (POA, Attorney Letter), cutting processing time for routine cases by 30% through elimination of manual input and workflow duplication.
• Redesigned the end-to-end customer journey for sellers across the US, Canada, EU, and Asia — compressing resolution time to 24–48 hours from point of contact.
• Deployed preventive checklists that materially reduced repeat violation rates; oversaw 100+ successful account reinstatements.
• Managed escalations to Amazon Executive Seller Relations and the Legal Team, conducting high-stakes negotiations entirely in English.

Project Manager at Expert Scientific Center 'Sozidanie' (2024-02 – 2024-11)

• Carried out a comprehensive as-is audit of internal operations: diagnosed critical bottlenecks in document handling and case intake, then designed and rolled out targeted process improvements.
• Defined the to-be target operating model for client and partner engagement, streamlining the full workflow from initial contact through to case closure.
• Delivered against new client acquisition targets within the first 3 months, leveraging structured negotiations and a deliberately expanded partner network.
• Recruited expert and administrative staff; established a repeatable onboarding framework that reduced time-to-productivity for new hires.

Project Manager at MedZnania Group (2020-11 – 2023-12)

• Played a key role in launching an EdTech platform and companion mobile app — leading requirements analysis, coordinating iterative version testing, and resolving organisational and technical blockers ahead of each release.
• Digitised operational planning processes by building a centralised CRM database of venues, speakers, and contractors — halving the event preparation cycle from 5–6 months to 2–3.
• Introduced a unified cross-departmental initiative calendar, eliminating scheduling conflicts and significantly improving transparency and change governance across teams.
• Orchestrated cross-functional collaboration across IT, content, customer operations, and external partners — sustaining coherent delivery across multiple time zones.
• Stewarded B2B relationships with clinics, research centres, professional associations, and pharmaceutical companies — spanning negotiations, executive presentations, and ongoing contract performance oversight.
• Delivered 90+ in-person and 3,000+ online events end-to-end, encompassing planning, resource allocation, timeline management, risk mitigation, and post-event analysis.
• Authored a comprehensive knowledge base and suite of instructional materials; built a scalable onboarding process for a geographically distributed team.

Deputy Project Manager at City Clinical Hospital No. 52 (2024-01 – 2024-05)

• Consolidated and structured the supplier and partner database, supported procurement negotiations, and maintained end-to-end project documentation across multiple sourcing initiatives.

Project Manager at Titania LLC (2020 – 2022)

End-to-end operational management of a dental clinic: processes, documentation, staffing, and contractor relationships.

Law / Law in International Communication – Russian State University of Justice (2018)