Project Manager at AMZ Sellers Attorney (2024-12 – Present)
Contract position.
- Led discovery across 120+ client cases: surfaced recurring suspension patterns, established a structured case typology, and produced actionable prevention frameworks.
- Engineered standardised templates (POA, Attorney Letter), cutting processing time for routine cases by 30% through elimination of manual input and workflow duplication.
- Redesigned the end-to-end customer journey for sellers across the US, Canada, EU, and Asia — compressing resolution time to 24–48 hours from point of contact.
- Deployed preventive checklists that materially reduced repeat violation rates; oversaw 100+ successful account reinstatements.
- Managed escalations to Amazon Executive Seller Relations and the Legal Team, conducting high-stakes negotiations entirely in English.
Project Manager at Expert Scientific Center 'Sozidanie' (2024-02 – 2024-11)
- Carried out a comprehensive as-is audit of internal operations: diagnosed critical bottlenecks in document handling and case intake, then designed and rolled out targeted process improvements.
- Defined the to-be target operating model for client and partner engagement, streamlining the full workflow from initial contact through to case closure.
- Delivered against new client acquisition targets within the first 3 months, leveraging structured negotiations and a deliberately expanded partner network.
- Recruited expert and administrative staff; established a repeatable onboarding framework that reduced time-to-productivity for new hires.
Project Manager at MedZnania Group (2020-11 – 2023-12)
- Played a key role in launching an EdTech platform and companion mobile app — leading requirements analysis, coordinating iterative version testing, and resolving organisational and technical blockers ahead of each release.
- Digitised operational planning processes by building a centralised CRM database of venues, speakers, and contractors — halving the event preparation cycle from 5–6 months to 2–3.
- Introduced a unified cross-departmental initiative calendar, eliminating scheduling conflicts and significantly improving transparency and change governance across teams.
- Orchestrated cross-functional collaboration across IT, content, customer operations, and external partners — sustaining coherent delivery across multiple time zones.
- Stewarded B2B relationships with clinics, research centres, professional associations, and pharmaceutical companies — spanning negotiations, executive presentations, and ongoing contract performance oversight.
- Delivered 90+ in-person and 3,000+ online events end-to-end, encompassing planning, resource allocation, timeline management, risk mitigation, and post-event analysis.
- Authored a comprehensive knowledge base and suite of instructional materials; built a scalable onboarding process for a geographically distributed team.
Deputy Project Manager at City Clinical Hospital No. 52 (2024-01 – 2024-05)
- Consolidated and structured the supplier and partner database, supported procurement negotiations, and maintained end-to-end project documentation across multiple sourcing initiatives.
Project Manager at Titania LLC (2020 – 2022)
End-to-end operational management of a dental clinic: processes, documentation, staffing, and contractor relationships.
