فادي العقدة

As a passionate and dedicated professional with extensive experience in the hospitality industry, I am eager to bring my skills as a Waiter, Captain Waiter, or Head Waiter to your esteemed team. My commitment to exceptional service and creating memorable dining experiences aligns perfectly with your establishment's values. I am excited about the opportunity to contribute to a dynamic team and ensure every guest leaves with a smile, making their visit truly unforgettable.

WAITER at FAIRMONT HOTEL YELDIZLAR LOUNGE (2017-03 – 2020-05)

• Managed high-volume tables, increasing overall restaurant efficiency.
• Collaborated with kitchen staff to ensure timely food delivery.
• Resolved customer complaints swiftly, ensuring repeat business.
• Developed strong customer relationships, fostering loyalty and repeat visits.
• Participated in team meetings, contributing to service improvement strategies.
• Maintained cleanliness and organization, promoting a welcoming atmosphere.

CAPTAIN WAITER at CART BLANCH CONRAD HOTEL (LEBANESE RESTAURANT) (2020-05 – 2022-08)

• Led a team of waitstaff to enhance customer service efficiency.
• Trained new staff, improving team performance and cohesion.
• Managed high-volume service during peak hours with ease.
• Developed strong relationships with regular customers for loyalty.

HEAD WAITER at ALLO BEIRUT (2022-09 – 2026-01)

• Delivered exceptional service, boosting customer satisfaction ratings.
• Upsold menu items, driving a 15% increase in average check size.
• Utilized POS systems for efficient order processing and payments.

Bachelor of Business Administration in Business Administration – TRIPOLI UNIVERSITY (2015 – 2016)