Ahmad Al zahran

I can work in a challenging environment in your company where I can utilize my capabilities to advance in my career. Motivated, ambitious and eager to learn. I am a responsible individual with strong communication skills and work ethics, who’s willing to take responsibility & work independently. At the same time, I can work well in teams

Technical Support Eng. at Card Systems SARL - 2022 till present -

Install & configure EMV card printing machines (software & hardware).

• Train clients online/onsite on machine operation and job creation.
• Diagnose and solve hardware and software faults.
• Perform preventive and corrective maintenance.

-Communicate with suppliers to solve machine & software errors & prepare spare parts if needed.

IT Technical Support at Ibdaa Microfinance - 2020 till 2022

• Analyze issue described and identify possible causes.
• Active directory server / user domain / google admin
• Configuring operating systems and softwares.
• Answer support calls and check support issues sent by branches.
• Install, troubleshoot, repair, update & maintain workstations, laptops & printers/copiers.
• Setup and support audio/visual equipment for presentations on site.
• Install, maintain, troubleshoot, and update operating system and user applications.
• Install, maintain, troubleshoot, & repair cabled, wireless & other network infrastructure.
• Setup new user accounts and email accounts.
• Archiving IT users and reporting them.
• Data backup server using Veaam server.
• Cloud anti-virus application managing (Kaspersky Antivirus).

Networking & security

Cisco Certified Network Associate (CCNA) Certification. Routing & Switching.