Ali Zaidan

Senior Biomedical Engineer with over 6 years of experience in servicing, troubleshooting, installation, and sales support of medical devices, including surgical robots, ultrasound systems, washers, autoclaves and IVD machines. Strong background in operating room support, technical training, and customer relationship management.

Senior Service and Sales Engineer at Promedz S.A.L (2023-02 – Present)

Installed, troubleshot, repaired, and maintained medical devices, including surgical robots, ultrasound systems, anesthesia machines, ventilators and CSSD equipment.

• Reduced equipment downtime to <24 hours, maintaining >95% uptime across hospital sites.
• Resolved 90–95% of service issues on first visit, minimizing repeat calls and surgery delays.
• Provided operating room technical support and hands-on training to clinical staff.
• Conducted 30+ product demonstrations annually, supporting sales and deal closures.
• Coordinated installation and commissioning, achieving 100% on-time delivery.
• Built long-term relationships with hospitals and key stakeholders, supporting repeat business.

Service and Sales Engineer at Electra Engineering S.A.L (2020-01 – 2023-01)

Serviced, troubleshot, and repaired IVD diagnostic laboratory equipment, including biochemistry and immunoassay analyzers, responding within 1 hour.

• Resolved 100% of service issues on first visit, minimizing repeat calls, downtime, and operational disruptions.
• Performed preventive maintenance and quality control for 35+ analyzers monthly, ensuring compliance with regulatory standards.
• Installed, calibrated, and deployed new IVD systems, training laboratory staff, and increasing new device installations by 50%.
• Mentored junior engineers, improving technical skills and team efficiency.
• Conducted 20+ product demonstrations annually, supporting sales and closing 800K+ in IVD deals.
• Built and maintained strong relationships with laboratories and key stakeholders, driving repeat business and customer satisfaction.

Master of Science in Biomedical Engineering – Lebanese International University (2018 – 2020)

Bachelor of Engineering in Biomedical Engineering – Lebanese International University (2014 – 2018)