Elia Arbach

Communicative Individual recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Receptionist - Lost Hotel-Achrafieh - Achrafieh

(2025-01)

• Greeted and assisted guests, ensuring a welcoming and professional environment.
• Managed check-ins, check-outs, and reservations efficiently using hotel management software.
• Handled guest inquiries and complaints promptly, providing excellent customer service.
• Coordinated with housekeeping and other departments to ensure smooth operations.
• Maintained accurate records of guest accounts, bookings, and payments.
• Supported daily administrative tasks, including phone management, email correspondence, and document organization.

Receptionist, Night Audit - Suite Hotel, Jal El Dib - Jal El Dib

(2023-01 - 2024-12)

• Front office management
• Room key issuance
• Handle guest check-ins and check-outs
• Housekeeping notification
• Customer service & problem solving
• Interpersonal skills

Security / Health Care - Mazen Pharmacy, Cornich el Mazraa - Cornich el Mazraa

(2021-01 - 2021-12)

• Ensure safe and pleasant environment for clients
• Assist customers with health issues related to fitness
• Help customers with medicines, vitamins, and special cases

Administrative Assistant - Hard Ware Plus, Sed El Bauchrieh - Sed El Bauchrieh

(2020-01 - 2020-12)

• Organize office and assist associates to optimize procedures
• Resolve office-related malfunctions and respond to requests/issues
• Maintain trusting relationships with suppliers, customers, and colleagues
• Perform receptionist duties when needed
• Develop and maintain a filing system
• Prepare and monitor invoices and vouchers

Sales / Technician - TP Link / Link IFI, Jdeideh - Jdeideh

(2019-01 - 2019-12)

• Conduct customer needs analysis and present suitable solutions
• Understand product functionality and handle possible problems
• Determine best products to meet customer requirements
• Follow up with new products in the market
• Develop strategies between dealers and market needs
• Supervise stock (quantity, cleanliness, breakage, etc.)
• Operate cash register

Overnight Shift Customer Care - Allo Taxi

(2016-01 - 2016-12)

• Phone operator and call center reservation agent
• Online booking organizer (email, live chat)
• Take full details for client pickups/drop-offs
• Provide customers with full details about services and offers
• Handle complaints and resolve them
• Coordinate with controllers and drivers regarding orders

Counter Supervisor / Waiter - Gianni Café (ABC Mall), Achrafieh - Achrafieh

(2015-01 - 2015-12)

• Operated cash register and processed handling orders
• Maintained clean and healthy environment for customers
• Assisted in preparing, serving, and delivering meals
• Collaborated with manager to review employee performance and provide training
• Increased performance and monitored customer requests efficiently
• Replenished and refilled display counters with stocks

Barista / Order Taker - Paul, Gemmayzeh - Gemmayzeh

(2013-01 - 2013-12)

Information Technology - CIT

Socio-Eco - CSM