Receptionist - Lost Hotel-Achrafieh - Achrafieh
(2025-01)
- Greeted and assisted guests, ensuring a welcoming and professional environment.
- Managed check-ins, check-outs, and reservations efficiently using hotel management software.
- Handled guest inquiries and complaints promptly, providing excellent customer service.
- Coordinated with housekeeping and other departments to ensure smooth operations.
- Maintained accurate records of guest accounts, bookings, and payments.
- Supported daily administrative tasks, including phone management, email correspondence, and document organization.
Receptionist, Night Audit - Suite Hotel, Jal El Dib - Jal El Dib
(2023-01 - 2024-12)
- Front office management
- Room key issuance
- Handle guest check-ins and check-outs
- Housekeeping notification
- Customer service & problem solving
- Interpersonal skills
Security / Health Care - Mazen Pharmacy, Cornich el Mazraa - Cornich el Mazraa
(2021-01 - 2021-12)
- Ensure safe and pleasant environment for clients
- Assist customers with health issues related to fitness
- Help customers with medicines, vitamins, and special cases
Administrative Assistant - Hard Ware Plus, Sed El Bauchrieh - Sed El Bauchrieh
(2020-01 - 2020-12)
- Organize office and assist associates to optimize procedures
- Resolve office-related malfunctions and respond to requests/issues
- Maintain trusting relationships with suppliers, customers, and colleagues
- Perform receptionist duties when needed
- Develop and maintain a filing system
- Prepare and monitor invoices and vouchers
Sales / Technician - TP Link / Link IFI, Jdeideh - Jdeideh
(2019-01 - 2019-12)
- Conduct customer needs analysis and present suitable solutions
- Understand product functionality and handle possible problems
- Determine best products to meet customer requirements
- Follow up with new products in the market
- Develop strategies between dealers and market needs
- Supervise stock (quantity, cleanliness, breakage, etc.)
- Operate cash register
Overnight Shift Customer Care - Allo Taxi
(2016-01 - 2016-12)
- Phone operator and call center reservation agent
- Online booking organizer (email, live chat)
- Take full details for client pickups/drop-offs
- Provide customers with full details about services and offers
- Handle complaints and resolve them
- Coordinate with controllers and drivers regarding orders
Counter Supervisor / Waiter - Gianni Café (ABC Mall), Achrafieh - Achrafieh
(2015-01 - 2015-12)
- Operated cash register and processed handling orders
- Maintained clean and healthy environment for customers
- Assisted in preparing, serving, and delivering meals
- Collaborated with manager to review employee performance and provide training
- Increased performance and monitored customer requests efficiently
- Replenished and refilled display counters with stocks
Barista / Order Taker - Paul, Gemmayzeh - Gemmayzeh
(2013-01 - 2013-12)
