HR Officer - Multifab Group - Beirut, Lebanon
(2024-11)
- Manage end-to-end recruitment process including job postings, CV screening, shortlisting, and interview evaluation
- Coordinate with HODs by sharing qualified candidates and supporting hiring decisions
- Oversee employee onboarding and offboarding processes (arrival notices, exit interviews, clearance forms, departure notices)
- Ensure new hire legal compliance, including work visa processing and documentation
- Maintain and update employee records, files, and HR database
- Monitor attendance, leave requests, and employee tracking systems
- Handle employee relations, including inquiries, complaints, and conflict resolution
- Conduct probation evaluations and support performance follow-ups
- Prepare and issue official documents (employment certificates, experience letters, warning notices, contracts)
- Update and maintain organizational charts, job descriptions, and HR policies
- Assist in HR reporting and metrics tracking
- Coordinate internal employee engagement activities and events
- Support administrative HR tasks such as ticket booking and employee logistics
HR and Executive Coordinator - EffiGO - Dubai, United Arab Emirates
(2024-03 - 2024-08)
- Provide support to senior executives, manage communications, and special projects to ensure efficient operation and effective decision-making
- Supporting in recruitment process by posting job listings, screening, scheduling interviews and assisting with onboarding procedures for new hires
- Providing high level administrative support including managing calendars, scheduling meetings, arranging travel and handling correspondents
- Overseeing day to day including maintaining office supplies, managing office equipment
- Serving as a liaison between the managing partner and internal and external stakeholder including clients, partners and employees. Facilitate communication and ensure timely responses to inquiry
- Addressing employee inquiries and concerns, and fostering a positive workplace environment
- Creating progress reports, presentations, and other documents as required
- Maintaining confidential files and records, manage databases and organize documents to ensure efficient retrieval of information as needed
Junior Accountant - Al Mawarid Bank - Beirut, Lebanon
(2023-07 - 2024-03)
- Managing and reconciling financial transactions, ensuring compliance with regulatory standards, and providing accurate and timely financial reports for effective decision-making
- Conducting monthly bank statement reconciliation to ensure accuracy between bank records and the company's financial accounts
- Identifying and investigating discrepancies, and proactively resolve outstanding items
- Verifying and reconciling all incoming and outgoing transactions, including deposits, withdrawals, and electronic transfers
- Ensuring the accuracy of recorded financial transactions in the general ledger by reconciling bank transactions with internal records
- Supporting month-end and year-end closing processes by reconciling all relevant accounts
- Maintaining organized and detailed documentation of all reconciliation activities
- Communicating effectively with internal teams and external stakeholders regarding reconciliation status and any outstanding issues
Credit Cards Specialist - Al Mawarid Bank - Beirut, Lebanon
(2018-07 - 2023-07)
- Launched, oversaw, and managed credit and debit card programs, ensuring compliance with regulations, and providing exceptional service to cardholders
- Spearheaded the management of credit and debit card programs, overseeing the entire lifecycle from issuance to cancellation
- Provided exceptional customer service to cardholders, resolving inquiries, disputes, and issues promptly and effectively
- Implemented customer feedback mechanisms to improve overall cardholder satisfaction
- Launched new card products, collaborating with cross-functional teams in product development, marketing, and IT
- Managed credit limits for cardholders, analyzing financial profiles and risk factors to determine appropriate limits
- Reviewed regularly and adjusted credit limits based on cardholder behavior and creditworthiness
- Established and maintained effective relationships with card processors, vendors, and card networks
Teller - Al Mawarid Bank - Beirut, Lebanon
(2017-07 - 2018-07)
- Managed various financial transactions, including deposits, withdrawals, and customer inquiries, while ensuring accuracy, compliance with policies, and delivering excellent customer service
- Handled efficiently cash transactions, including deposits, withdrawals, and currency exchanges
- Maintained a high level of accuracy in counting and balancing cash drawers
- Provided friendly and professional customer service to clients during transactions
- Assisted customers with inquiries, account information, and problem resolution
- Processed various financial transactions, such as check cashing, money orders, and cashier's checks
- Collaborated with colleagues and other departments to address customer needs and resolve issues
