More than 10 years of experience in Sales & Hotels Operation.
One year of successful experience in Pre-opening - Hotel management and planning.
Highly motivated and accomplished hospitality professional, with extensive strategic operations expertise.
Enthusiastic, energetic and passionate to achieve the highest standards.
Multi lingual, highly adaptable and culturally aware
Solid knowledge of Front Office, Night Audit and Accounting Procedures, Opera System, Electronic Hotel reservation System, invoices, voucher, cash management.
Ability to Multi-task, & expert knowledge in Microsoft Programs, including outlook.
Strong communication, Listening, and anticipation in all significant Incidents/accidents
الخبرة
Lead department after Front Office Manager not replaced.
Provide feedback on staff performance to manager or supervisor on duty
Oversaw the hotel as cluster Duty Manager for one year and two months on a rotate schedule
Oversaw the hotel as cluster Night Manager for one year and four months on a rotate schedule
Financial Performance ( up selling, Room Revenue , operation Auditing ) monthly, quarterly and yearly goals
Act as Liaison between sales and front desk staff and F&B in order to ensure that all group events are executed perfectly.
Assisted in the daily maintenance with HSK & Maintenance of room inventory status to achieve maximum revenue
Coordinate activities with other hotel departments in order to increase levels of communication and guest satisfaction.
Oversee All Department for a 400 room’s property including 20 Royal Suites & 5 Penthouses, Cigar Lounge, Italian Restaurants, French Restaurants, and Jazz Bar, Spa, Swimming Pool, running an average of 65% occupancy throughout the year.
Ensure clean & safe environment.
Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
Create incentive programs to promote sales and customer service scores for the front desk team
Understand Payroll and inventory Management, and maintain schedule
Strong Leadership skills, and able to lead employees to achieve department’s vision and goals.
Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources to ensure their performance is effectively managed.
التعليم
Arts, Sciences & Technology University Lebanon (AUL) (2011–2013)
BBA – Marketing and Advertising
Dekwaneh Technical Institute - Dekwaneh, Lebanon (2007-2011)
