Joanna Tawil

Experienced Claims Manager with over 15 years of expertise spanning insurance and reinsurance claims management, medical claims administration, healthcare operations, and nursing. Proven track record in handling complex claims, coordinating with reinsurers and cedants, negotiating settlements, and ensuring efficient claims processing. Strong analytical, communication, and stakeholder management skills combined with a solid healthcare background.

Claims Manager at Broktech Insurance & Reinsurance Brokers (2025-05 – Present)

• Manage local and international insurance and reinsurance claims portfolios.
• Coordinate claim settlements with cedants, reinsurers, brokers, surveyors, and adjusters.
• Review coverage, liability, and recovery issues.
• Monitor claims reserves, recoveries, and settlement negotiations.
• Ensure timely claims reporting and compliance with contractual obligations.

Senior Claims Officer / Claims Officer at Broktech Insurance & Reinsurance Brokers (2019-03 – 2024-05)

• Administered reinsurance claims from notification through settlement.
• Reviewed policy wordings and claim documentation.
• Coordinated collections and recoveries from reinsurers.

Plastic Surgery Registered Nurse (Night Shift) at Health International Medical Center (HIMC) (2018-01 – 2019-05)

• Provided post-operative nursing care.
• Monitored patient recovery and treatment plans.

Medical Claims Officer at Total Care Lebanon SAL (2010-01 – 2019-02)

• Processed and evaluated medical insurance claims.
• Assessed coverage eligibility and reimbursement requests.
• Coordinated with healthcare providers and insurers.

Emergency Registered Nurse at Mount Lebanon Hospital (2009-01 – 2010-01)

• Delivered emergency nursing care.
• Assisted physicians in urgent and critical cases.

Assistant Registered Nurse at St. George Orthodox Hospital (2008-10 – 2008-12)

• Supported patient care and hospital operations.

Underwriting Course in Insurance – Chartered Insurance Institute (CII) (2024 – 2024)

Professional master's degree in Public Health (MPH) – Lebanese University (2016 – 2019)

Teaching Diploma in Teaching (TD) – Lebanese International University (LIU) (2019 – 2020)

Bachelor of Science in Nursing (BSN) – Lebanese University (2005 – 2009)

Lebanese Baccalaureate in Life Sciences – Lebanese Baccalaureate (2004 – 2005)