Lara Chamli

Ground Sales Agent at Middle East Airlines MEA (2014-08 – 2016-04)

Identified prospects with company checklists for ideal buyers
Improving sales
Assessed sales performance, providing insight on product
Cross-referenced sales data with external organizations
Identifying trends quicker than the competition
Worked closely with services team to meet customer expectations
Resolved customer complaints and issues with an empathetic approach
Connect with potential clients via phone, email, and networking events
fulfill requests and provide services that best meet
Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals
Create personal reservations for domestic or international itineraries and issue appropriate airline tickets
Responsible for relaying flight information such as delays and cancellations
Assist passengers with inbound/departures arrivals/departures, reservations, ticketing, visas and baggage

Group desk Coordinator at Middle East Airlines MEA (2016-04 – 2016-12)

Strong working relationships with customers
Collaborating on projects across the nation
Developing new sales techniques
Crafted tools to gather customer feedback, including email polls
Overhauled front desk operations
Regularly conducted face-to-face meetings with executives at medium-size business to improve lead generation
promoting savings benefits of program
Responded to customer questions from a detailed understanding of products, resulting in a customer satisfaction rating

Senior Sales at Middle East Airlines MEA (2016-12 – Present)

Beat targets for customer loyalty
Customer service practices, and opening and closing processes
Consult with clients to understand their needs for equipment
Deal with passenger flight queries
Handle the sales, reservations, and ticketing of airline tickets within designated countries and regions on behalf of the Airlines
Generating leads, managing key accounts, and monitoring competitors' sales activities
Customer relationship management skills
Responded to customer questions from a detailed understanding of products, resulting in a customer satisfaction rating
Sell in a competitive environment
Work independently to meet goals, in a fast paced environment
Detail oriented
Effectively handling customer complaints
Helps monitor the guest experience and proactively responds to customer concerns
Assists the Sales Manager with other duties as directed

Contributor, Researcher, Executive Assistant at Cedar Wings Magazine (2008-09 – 2009)

Official in-flight magazine of Middle East Airlines

Analyzing data, gathering and comparing resources, ensuring facts
Sharing findings with the whole research team, adhering to required methodologies, performing fieldwork as needed, and keeping critical information confidential
Conduct detailed research of intended subject matter according to business needs
Formulate effective and efficient research processes
Identify market trends and patterns
Utilize various professional sources to find and extract pertinent information
Organize and maintain research databases
Frequently self-audit work and check data for errors and inconsistencies
Compile and organize findings in graphs, charts, mock-ups, and diagrams
Document, report, and present research findings to management and clients

Assistant Sales Manager at Societe Kamel Bekdache SKB (2010-11 – 2014-08)

Retail and wholesale company of papers

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