Ground Sales Agent at Middle East Airlines MEA (2014-08 – 2016-04)
- Identified prospects with company checklists for ideal buyers
- Improving sales
- Assessed sales performance, providing insight on product
- Cross-referenced sales data with external organizations
- Identifying trends quicker than the competition
- Worked closely with services team to meet customer expectations
- Resolved customer complaints and issues with an empathetic approach
- Connect with potential clients via phone, email, and networking events
- fulfill requests and provide services that best meet
- Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals
- Create personal reservations for domestic or international itineraries and issue appropriate airline tickets
- Responsible for relaying flight information such as delays and cancellations
- Assist passengers with inbound/departures arrivals/departures, reservations, ticketing, visas and baggage
Group desk Coordinator at Middle East Airlines MEA (2016-04 – 2016-12)
- Strong working relationships with customers
- Collaborating on projects across the nation
- Developing new sales techniques
- Crafted tools to gather customer feedback, including email polls
- Overhauled front desk operations
- Regularly conducted face-to-face meetings with executives at medium-size business to improve lead generation
- promoting savings benefits of program
- Responded to customer questions from a detailed understanding of products, resulting in a customer satisfaction rating
Senior Sales at Middle East Airlines MEA (2016-12 – Present)
- Beat targets for customer loyalty
- Customer service practices, and opening and closing processes
- Consult with clients to understand their needs for equipment
- Deal with passenger flight queries
- Handle the sales, reservations, and ticketing of airline tickets within designated countries and regions on behalf of the Airlines
- Generating leads, managing key accounts, and monitoring competitors' sales activities
- Customer relationship management skills
- Responded to customer questions from a detailed understanding of products, resulting in a customer satisfaction rating
- Sell in a competitive environment
- Work independently to meet goals, in a fast paced environment
- Detail oriented
- Effectively handling customer complaints
- Helps monitor the guest experience and proactively responds to customer concerns
- Assists the Sales Manager with other duties as directed
Contributor, Researcher, Executive Assistant at Cedar Wings Magazine (2008-09 – 2009)
Official in-flight magazine of Middle East Airlines
- Analyzing data, gathering and comparing resources, ensuring facts
- Sharing findings with the whole research team, adhering to required methodologies, performing fieldwork as needed, and keeping critical information confidential
- Conduct detailed research of intended subject matter according to business needs
- Formulate effective and efficient research processes
- Identify market trends and patterns
- Utilize various professional sources to find and extract pertinent information
- Organize and maintain research databases
- Frequently self-audit work and check data for errors and inconsistencies
- Compile and organize findings in graphs, charts, mock-ups, and diagrams
- Document, report, and present research findings to management and clients
Assistant Sales Manager at Societe Kamel Bekdache SKB (2010-11 – 2014-08)
Retail and wholesale company of papers
- Restructure marketing material pitches and organization
- Work outbound sales initiatives to increase lead
- Take a compassionate approach and quickly understand customer problems
- Improve brand awareness and increase inbound customer
- Developing strategies to improve sales
- Set and evaluated personal sales goals each week
- Work closely with management to prioritize sales of high-margin inventory
- Conducted data analysis on product performance
