Digital Marketing
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2021- Present
Customer Service Lead | Geek Express | Lebanon
Interviewing and training new customer service agents.
Supervising the agents' work and monitoring the clients’ call length and quality.
Making sure all problems are resolved and all clients are satisfied.
Making reports on our customer base and behavior and reporting to the supervisor.
Planning new strategies to improve the customer service experience.
Making sure all inquiries through email, WhatsApp, and live chat and well handled.
2021- Present
Social Media Assistant | Geek Express | Lebanon
Organizing the content calendar.
Creating and filming new posts, reels, and stories for Instagram and TikTok.
Working on strategies to increase our audience and organic reach.
Searching for influencers that will portrait our product effectively through their social media.
Monitoring the customer’s interactions with our platforms and seeking ways to rapidly increase them.
