Marwa Arab

2021- Present

Customer Service Lead | Geek Express | Lebanon

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Interviewing and training new customer service agents.

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Supervising the agents' work and monitoring the clients’ call length and quality.

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Making sure all problems are resolved and all clients are satisfied.

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Making reports on our customer base and behavior and reporting to the supervisor.

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Planning new strategies to improve the customer service experience.

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Making sure all inquiries through email, WhatsApp, and live chat and well handled.

2021- Present

Social Media Assistant | Geek Express | Lebanon

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Organizing the content calendar.

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Creating and filming new posts, reels, and stories for Instagram and TikTok.

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Working on strategies to increase our audience and organic reach.

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Searching for influencers that will portrait our product effectively through their social media.

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Monitoring the customer’s interactions with our platforms and seeking ways to rapidly increase them.

نبذة