Mazen Abdel Samad

Results-driven Sales Consultant with over 15 years of experience across luxury retail, FMCG, home improvement, hospitality, and customer service. Proven ability to exceed sales targets, build long-term customer relationships, and deliver exceptional customer experiences. Skilled in consultative selling, visual merchandising, inventory management, POS systems, KPI tracking, and team supervision.

Adaptable, customer-focused, and passionate about continuous learning, AI, sustainability, and professional growth.

Sales Consultant at Solet Tapis (2023-08 – 2025-03)

• Assisted customers in selecting laminated flooring, engineered parquet, vinyl flooring, wallpaper, and artificial grass.
• Delivered personalized product recommendations based on customer needs and budgets.
• Coordinated site measurements and installation schedules with technical teams.
• Conducted post-installation follow-ups to ensure customer satisfaction.
• Built strong customer relationships that generated repeat business and referrals.

Sales Associate & Supervisor at COOP (FMCG) (2021-03 – 2023-05)

• Supervised daily sales floor operations and supported team performance.
• Managed merchandising and ensured attractive product displays.
• Monitored stock availability, replenishment, and expiry dates.
• Organized storage areas for operational efficiency.
• Assisted in inventory control and shortage prevention.

Sales Consultant Luxury Retail at Burberry Children (2017-06 – 2018-10)

• Delivered premium customer service aligned with luxury retail standards.
• Achieved and exceeded monthly individual and store sales targets.
• Built lasting client relationships through consultative selling.
• Maintained visual merchandising standards and brand presentation.
• Supported inventory management and stock replenishment.

Sales Consultant Luxury Retail at Coach (Al Tayer Grp) (2015-03 – 2017-07)

• Assisted customers using a consultative sales approach.
• Identified customer needs through open-ended questioning.
• Promoted product features and benefits to maximize sales opportunities.
• Consistently met and exceeded sales KPIs.
• Supported store operations, stock control, and merchandising standards.

Guest Services Associate at Veer Boutique Hotel (2011-06 – 2014-11)

• Welcomed guests and handled check-in/check-out assistance.
• Managed luggage services and airport transfers.
• Responded promptly to guest requests and complaints.
• Assisted the front office with reservations, telephone inquiries, room keys, and shuttle coordination.
• Maintained organized storage areas to support hotel operations.

Guest Services Associate at Four Seasons Hotel (2008-07 – 2010-11)

• Delivered exceptional guest service in a luxury hospitality environment.
• Assisted guests with luggage and transportation.
• Provided information on hotel services and local attractions.
• Supported front office operations during peak periods.
• Ensured efficient coordination between departments to enhance guest satisfaction.

Supervisor / Storekeeper at Farhat Construction Company (2004-04 – 2007-02)

• Supervised daily site manpower and task allocation.
• Coordinated the delivery of construction materials and equipment.
• Enforced workplace safety and quality standards.
• Worked closely with engineers to support daily site operations.

Lebanese General Secondary Certificate in Literature & Humanities (2000)