Michel Al Dayaa

Handled customer sales, accounts payables, and collections Took and followed up on orders from initiation to delivery Provided detailed customer service and coordinated with operations for timely execution

Sales & Customer Operations Specialist - European Industrial Traders - Kalhat, North Lebanon

(2024-07)

• Handled customer sales, accounts payables, and collections
• Took and followed up on orders from initiation to delivery
• Provided detailed customer service and coordinated with operations for timely execution
• Prepared invoices, processed payments, and managed all documentation
• Gained in-depth knowledge of glass and glazing processes and operations

Accountant & Auditor - RM Audit- Accounting & Auditing - Tripoli, Lebanon

(2023-01 - 2023-12)

• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Entering customer and account data from source documents within time limits
• Auditing financial statements for companies, such as the income and the cash flow statement
• Preparing tax returns and tax planning

Site Administration Officer and HR Manager - Bin Omran Trading & Contracting (botc) - Doha, Qatar

(2017-01 - 2018-12)

• Managing company staff, including coordinating and supporting the recruiting system
• Onboarding the newcomers to the company
• Determining suitable salaries and remuneration
• Providing the necessary support systems for payroll requirements
• Assisting with the performance management and review process

Customer Service Representative - Optical Supply CO SARL (Bella Contact Lenses) - Hazmieh, Lebanon

(2016-01 - 2017-12)

• Introducing product to customer
• Ensuring that customers are satisfied with products and services
• Following up with clients to check that they're still satisfied with any purchases
• Letting customers know about additional products and services
• Working with a team of CSRs and other departments to find appropriate solutions

Accountant - Est. Esper Daaboul Stores For Trading - Anfeh, Al Koura, Lebanon

(2015-01 - 2016-12)

• Document financial transactions of various types by entering account information data
• Analyze accounting options and suggest financial actions
• Preparing balance sheet, profit and loss, account statement, and others reports

Business Management - Business Management - ULF Université Libano-Française (2015-01 - 2015-12)

BT3 Accounting - Accounting - AUCE American University of Culture & Education (2011-01 - 2011-12)