Mirna Abi Doumet

Dynamic corporate event and travel operations professional delivering seamless end-to-end planning, logistics coordination, and client service for regional and international organizations. Skilled in managing large-scale conferences, technical production, hotel negotiations, and full attendee travel workflows using GDS platforms and industry systems such as Cvent and Asana. Known for driving operational efficiency, optimizing supplier relationships, and supporting high-profile clients including UN agencies and global pharmaceutical companies.

Bringing a strong commitment to excellence, cross-functional teamwork, and continuous professional growth, with a focus on contributing to a forward-thinking organization seeking elevated operational performance and service quality.

Corporate Event Executive/ Travel and Visa Executive - Worldwide Travel and Tourism - Lebanon

(2022-08)

Hold a dual corporate travel and events role after being selected by Worldwide Travel to manage complex operations for high-profile clients, including the United Nations and major pharmaceutical companies.

• Orchestrate end-to-end corporate events by managing planning, logistics, budgeting, and on-site execution to ensure seamless delivery across all stages.
• Negotiate hotel contracts, supplier rates, and service packages, securing competitive pricing while meeting client requirements for accommodation, venues, and event services.
• Coordinate full attendee management including travel itineraries, GDS bookings, ground transfers, rooming lists, and special requirements integrating both event and travel operations under one workflow.
• Lead cross-functional event teams, assigning tasks, monitoring progress, and maintaining structured coordination through platforms such as Cvent and Asana.
• Produce complete event setups by overseeing staging, branding elements, technical production, audiovisual requirements, and vendor deliverables to meet corporate standards.
• Handle large-scale accounts, managing high-profile events for clients such as the United Nations, Boston Scientific, Medtronic, and regional medical congresses.
• Supervise all on-ground operations—including registration, hospitality, transportation, and program flow ensuring attendees receive a smooth and well-organized experience.
• Maintain strong relationships with hotels, venues, and service providers, overseeing quality control and resolving issues quickly to protect client satisfaction and event performance.
• Deliver tailored travel consulting by advising on destinations, accommodations, transportation, and itineraries while managing full visa support, including documentation preparation and guidance through complex application procedures.

Travel Consultant, Corporate department - Kurban Travel - Lebanon

(2022-02 - 2022-08)

• Managed high-volume corporate travel requests by arranging international and domestic flights, hotel bookings, car rentals, and ground transportation for business travelers, individual clients, and group movements.
• Negotiated rates and service terms with hotels, suppliers, and tour operators to secure cost-effective travel solutions aligned with client requirements.
• Handled full ticketing operations, including issuing e-tickets, processing refunds, voids, reissues, and conducting fare recalculations to maintain accuracy and compliance.
• Provided clients with up-to-date guidance on airline regulations, travel policies, entry requirements, and operational changes to ensure smooth and informed travel experiences.
• Supported corporate clients through the call center by responding to urgent travel needs, resolving itinerary issues, and delivering fast, reliable assistance.
• Strengthened client satisfaction by offering tailored travel advice, ensuring every itinerary reflected professional standards, safety considerations, and customer preferences.

Counter Manager - Rizk Travel - Lebanon

(2018 - 2022)

• Supervised daily counter operations and guided staff performance to maintain efficient workflows and consistent service quality.
• Oversaw client inquiries and travel requests, delivering customized solutions and strengthening long-term customer relationships.
• Directed sales activities by promoting travel packages, optimizing counter targets, and implementing initiatives that enhanced revenue.
• Resolved operational issues, booking challenges, and service discrepancies to ensure smooth client experiences.
• Trained and supported team members in service protocols, reservation systems, and customer handling to elevate overall departmental performance.

Counter Agent (Hotels • Packages • Tickets • Visas • Cruises • Insurance) - Rizk Travel - Lebanon

(2013 - 2018)

• Assessed client requirements and recommended tailored travel packages, hotel options, tours, and cruise programs that matched budget and preferences.
• Coordinated complete travel arrangements by booking flights, accommodations, transportation, insurance, and visa-related services for individual and group travelers.
• Processed full ticketing operations including issuing e-tickets, handling refunds, voids, reissues, and fare adjustments ensuring accuracy and compliance with airline procedures.
• Advised travelers on airline regulations, travel policies, visa guidelines, and destination updates to support safe, smooth, and well-informed journeys.

Diploma - Horeca Leadership and Project Management - Lebanese American University (2026)

Diploma - Foundation in Travel & Tourism with Galileo - IATA (2022)

Bachelor's Degree - Business Administration with an Emphasis on Auditing & Accounting - Sagesse University (2020)