IT Specialist - Phoenicia University
(2023-01 - 2026-03)
- Provide support to students, faculty, and staff for hardware and software issues.
- Troubleshoot network, system, and application problems
- Install, configure, and maintain desktops, laptops, and printers
- Monitor and maintain campus network infrastructure (LAN/WAN, Wi-Fi).
- Ensure stable internet connectivity across classrooms, labs, and offices.
- Configure routers, switches, and firewalls.
- Manage servers (Windows/Linux) and university systems.
- Handle user accounts, permissions, and access control.
- Perform system updates, backups, and recovery operations.
- Support Learning Management Systems (LMS).
- Assist instructors with online classes, uploads, and exam setups.
- Troubleshoot issues related to e-learning platforms.
- Maintain computer labs, smart classrooms, and AV equipment.
- Ensure projectors, smart boards, and video conferencing tools work properly.
- Coordinate hardware upgrades and replacements.
- Implement security measures to protect university data.
- Monitor for threats, viruses, and unauthorized access.
- Educate users on cybersecurity best practices.
- Install and manage licensed software (e.g., Microsoft Office, antivirus tools).
- Track software usage and ensure compliance.
- Train staff and students on IT tools and systems.
- Create user guides and technical documentation.
IT Specialist - Al Siraj High School
(2020-01 - 2022-12)
- Installed and maintained hardware, software, printers, and servers.
- Managed user accounts, password issues, and student registration systems.
- Managed Ministry management system MEHE.
- Managed school system (Student information – Exam marks).
Customer Service & IT Support - SIS (Customer Service & IT Support)
(2016-10 - 2021-10)
- Handled Western Union transactions (money transfers, invoice payments).
- Configured databases for software and company operations.
- Diagnosed and resolved hardware, software, and network issues.
- Installed and maintained printers, workstations, and internet connectivity.
