Mohammed Hamama

Business Administration graduate from the University of the People, holding a Bachelor of Science in Business Administration (BSBA) and a Master of Business Administration (MBA) in General Management. I also have an academic background in English–Arabic Translation and strong proficiency in English communication. I bring practical experience in customer service, operations management, team coordination, telesales, recruitment, and social media marketing.

Currently pursuing a Master in Financial Engineering, with solid skills in problem-solving, data analysis, project management, and professional communication. Highly motivated, adaptable, and committed to continuous learning and professional growth.

Customer/Client Relations Management (CMR - Client Maid Relations) at TPH Group (2026-04 – 2026-09)

• Managed communication and relationships between maids and clients, ensuring smooth service delivery.
• Handled client and maid inquiries, complaints, and service-related concerns.
• Coordinated with Sales, After-Sales, and Drivers to ensure efficient service delivery and resolve client and maid issues.
• Conducted regular follow-ups to maintain service quality and customer satisfaction.

Recruiter at TPH Group (2026-01 – 2026-04)

• Managed end-to-end recruitment process, including job posting, candidate sourcing, screening, and interview coordination.
• Collaborated with hiring managers to identify staffing needs and create job descriptions.
• Maintained candidate databases and ensured timely communication with applicants.
• Supported onboarding processes and contributed to improving recruitment workflows.

Telesales at Lorans Clinic (2026-01 – 2026-03)

• Managed inbound and outbound calls to support clinic patients and service inquiries.
• Promoted clinic services and treatment packages through professional telesales techniques.
• Assisted in scheduling appointments and coordinating patient follow-ups.
• Maintained accurate records of patient interactions and feedback.
• Collaborated with the team to enhance customer satisfaction and operational efficiency.

Social Media Marketing at Home Tech (2026-01 – 2026-04)

• Published product promotions across social media platforms to attract potential customers.
• Engaged with audiences by responding to inquiries and simulating customer interactions to increase conversions.
• Managed campaigns on Facebook, Instagram, and other social media channels.

Customer Service Operator at Cleaning Services Application (Quick Serve) (2022 – 2023)

• Delivered customer support and handled inquiries through digital platforms
• Resolved issues efficiently to maintain high customer satisfaction
• Assisted in marketing and advertising coordination
• Communicated with clients and service teams to ensure service quality

Kids Sports Coach at Kids Sports Coach (2021-05 – 2021-07)

• Trained children in swimming, soccer, and basketball
• Organized activities to promote teamwork and discipline
• Supported physical and social development

Mini Market Manager at Mini Market Manager (2020 – 2021)

• Managed daily operations including sales, procurement, and inventory
• Supervised morning shift activities and staff coordination
• Maintained customer and supplier relationships
• Monitored basic financial records and stock levels

Master in Financial Engineering – World Count University

Master of Business Administration (MBA) in General Management – Talal Abu-Ghazaleh University

Bachelor of Science in Business Administration (BSBA) – University of the People

Bachelor of Science in Computer Science – University of the People

Bachelor of Arts in Translation (English–Arabic) – Damascus University

Diploma in Business Administration – Syrian Virtual University

Bachelor in Digital Media – Midocean University

Diploma in Leadership and Management – Roshd University

Bachelor in Public Relations and Marketing Communications – Ugarit University