Nicole Waked

Hard working, dedicated, loyal, and truly committed to develop my career. Dependable, trustworthy, confident, and flexible with very good communication skills and always gain people’s trust.

• September 2018 Till Present: Company: Rise Properties- Real Estate Development- Zalka

• Customizing the CRM software to fit the company’s and the customer’s needs
• Developing departmental procedures
• Developing customer surveys
• Handling customers request for changes
• Coordinating between customers and company’s lead consultants
• Handling over 600 customers; 6000 money collection transactions and an enormous number of requests
• Providing periodic cash flow reports to management on all after sales financial activities
• Playing a sales role and resell customer’s units to generate profit for them and for the company
• Handling property and facility management of 2 of the company’s towers
• Overseeing and agreeing contracts and providers for services including security, parking, cleaning and so on.
• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• Managing budgets and ensuring cost-effectiveness
• Managing legal aspects regarding delivery and registration of units
• Maintaining contact with clients to obtain customer feedback regarding units
• Assisting clients in resolving issues and complaints concerning purchased products or services
• Overseeing all post-sales services provided to clients to ensure customer satisfaction

• April 2017 Till August 2017: Company: Rise Properties- Real Estate Development- Zalka

• Preparing sales strategies for the department
• Setting policies
• Auditing the whole operation and reports
• Optimizing the CRM system and implementing new reports to be extracted
• Client feedback system
• Cancelled requests re-activation/Customer service
• Monitoring data
• Agents clients follow up
• Critical buyers follow up

• December 2016 Till April 2017: Company: Rise Properties- Real Estate Development- Zalka

• Answering customers calls
• Closing deals
• Preparing strategies concerning the department
• Preparing policies

• October 2015 Till December 2016: Company: Rise Properties- Real Estate Development- Zalka

• New projects ideas
• Competitors analysis and data collection
• Follow up with Major consultants related to new projects.
• Requesting and following up with suppliers on quotations and design deliverables
• Reviewing architectural designs with the President & Vice President and document comments, then following up with consultants to secure completion on time
• Researching new designs and alternative solutions, then prepare recommendations to consultants.
• Legal documents filing and archiving
• Project lifecycle needed for a project documenting and controlling all the steps required, this includes from before inception of a project until registration of the units.
• Feasibility studies for new projects
• Final pricing
• Final areas

Executive coordinator, reporting directly to the President.

Implementation of CRM system and trainings.

• Monitor President’s agenda
• President’s personal requests
• Being involved with the whole operation and trying to give solutions to some issues related to certain departments.
• Exploring opportunities to add value to job accomplishments.
• Serves as a lead facilitator both internally and externally for projects.
• Protects organization's value by keeping information confidential.
• Exploring opportunities to add value to job accomplishments.
• Acting as a project manager on certain tasks requested by the President

• April 2013 Till May 2014: Company- IcarWakim- Real Estate Services- Zouk Mosbeh and Jal El Dib

Objectives

-Manage and control the data as for customers and properties.

• Sales support.

-Guarantee customer satisfaction

Data Management Responsibilities

• To make sure that all the customers are entered on the system daily.
• To make sure that every customer is followed up within 24 hours.
• Review the agent’s daily reports and analyze them.
• Prepare weekly and monthly reports showing statistical results concerned with every agent’s outcomes and customer’s source and satisfaction.
• Prepare monthly sales meetings and discuss all the issues.
• Data management and integrity on the system.
• Website data integrity and control.
• Social media.
• Weekly agent assignments for properties updates and customers follow up.
• Monitor executive assistants and make sure that they are working correctly.

• Contact customers to maintain a feedback regarding the agents.
• Make sure that the agents are following up with the customers.
• Make sure that the customer is satisfied with the agent assigned to.
• Prepare monthly reports analyzing every agent.

• March 2012 to April 2013: Company- IcarWakim- Real Estate Services- Zouk Mosbeh and Jal El Dib

• March 2008 to March 2012: Company- ELPHI men and woman’s wear – Ballouneh

B.A in International Business Management - 2011