Shahed Saad

Tourism Management student with over one year of experience as an Airport Check-in Agent. Skilled in customer service, communication, passenger assistance, and problem-solving in a fast-paced airport environment. Motivated to continue developing my professional skills and contribute effectively to the aviation and tourism industry.

Airport Check-in Agent at Beirut-Rafic Hariri International Airport (2025-04 – 2026-09)

• Provided customer services and resolved passenger inquiries and travel-related issues.
• Verified passports, visas, and travel documents according to destination requirements.
• Processed passenger check-in, baggage weighing, and baggage tagging.
• Operated the DCS (Departure Control System) for check-in and boarding.
• Assisted passengers with travel information and boarding procedures.
• Managed gate boarding, passenger grids / reconciliation, and announcements.
• Coordinated with airport and airline teams to ensure smooth passenger operations.

Baccalaureate in Economics and Sociology – GRAND LYCEE, Daraya (2022 – 2023)

Tourism Management – Lebanese University