Quality & Risk Manager - LAUMC- Rizk Hospital - Achrafieh, Lebanon
(2023-02)
- Lead hospital-wide Quality, Patient Safety, and Risk Management programs across all clinical and administrative departments.
- Direct preparation and coordination for national and international accreditation programs (MoPH, ISO, Joint Commission International).
- Oversee implementation of performance improvement methodologies including RCA, FMEA, and FOCUS-PDSA cycles.
- Lead quality audits and tracer activities to monitor compliance with accreditation standards and organizational strategic objectives.
- Monitor and analyze hospital-wide Key Performance Indicators (KPIs) to drive quality improvement and operational performance.
- Align hospital strategic goals with operational plans, ensuring effective cascading of institutional priorities to departmental initiatives.
- Facilitate cross-departmental collaboration to redesign and optimize
- Performance Improvement Committee – Secretary
- Pharmacy & Therapeutics Committee
- Infection Control Committee
- Morbidity & Mortality Committee
- Blood Transfusion Committee
- CPR Committee
- Operating Room Committee
- Emergency Department Committee
- Outpatients Clinics Committee
Total Quality Management (TQM) Director & Risk Manager - Bellevue Medical Center (BMC) - Mansourieh, Lebanon
(2010-12 - 2022-10)
- Directed hospital-wide Quality Management, Performance Improvement, and Risk Management programs.
- Led successful preparation and compliance with MoPH and Joint Commission International accreditation standards.
- Implemented Lean Six Sigma, RCA, HFMEA, and PDCA methodologies to enhance patient safety and
- Established hospital-wide quality monitoring systems and KPI dashboards to track performance and identify improvement opportunities.
- Directed internal audits and accreditation readiness assessments across departments.
- Led initiatives to redesign clinical and operational processes to align with best practices and regulatory requirements.
- Coordinated hospital Quality Management System implementation and internal accreditation readiness activities.
- Developed internal audit checklists, tracer tools, and compliance monitoring systems.
- Quality Council (Secretary)
- ETHICS (Secretary)
- Pharmacy & Therapeutics Committee
- Infection Control Committee
- Morbidity & Mortality Committee
- Community Affairs Committee
- Blood Transfusion Committee
- CPR Committee
- OR Committee
- ER Committee
Total Quality Management Coordinator & Lead Auditor - Dr. Erfan & Bagedo Hospital - Jeddah, Saudi Arabia
(1999-05 - 2010-12)
- Coordinated hospital Quality Management System implementation and internal accreditation readiness activities.
- Developed internal audit checklists, tracer tools, and compliance monitoring systems.
- Evaluated Occurrence Variance Reporting (OVR) data and produced analytical reports using data visualization and performance indicators.
- Delivered training sessions on Total Quality Management and patient safety principles.
- Led development of hospital policies, procedures, and operational manuals.
- Served as Document Controller for quality management documentation.
- Performance Improvement (Coordinator)
- Medical Records Committee
- Infection Control Committee
National Hospital Accreditation Surveyor - Ministry of Public Health – Lebanon - Lebanon
(2018)
Participate in national hospital accreditation surveys and evaluations.
National Expert – Accreditation Standards Review - Ministry of Public Health – Lebanon - Lebanon
(2016 - 2017)
Contributed to the review and enhancement of national hospital accreditation standards.
- Evaluated Occurrence Variance Reporting (OVR) data and produced analytical reports using data visualization and performance indicators.
- Delivered training sessions on Total Quality Management and patient safety principles.
- Led development of hospital policies, procedures, and operational manuals.
- Served as Document Controller for quality management documentation.
Quality Rights Assessor - National Mental Health Program – Ministry of Public Health, World Health Organization (WHO) - Lebanon
(2020-02)
Conduct assessments of mental health facilities using the WHO QualityRights Toolkit, promoting quality of care and protection of patient rights.
