Deeksha Bhardwaj

Automation Engineer with a Bachelor's degree in Mechatronics and Robotics and hands on experience developing automation solutions, workflow systems, and data driven quality processes. Experienced in designing digital workflows, CRM automation, API integrations, process optimization, and technical problem-solving in engineering environments. Strong programming background in Python, Java, and C++, with practical experience in robotics, embedded systems, MATLAB, Arduino, and ROS.

Experienced in AI-assisted development tools including GitHub Copilot, Claude, ChatGPT, OpenAI API, and LangChain. Passionate about software quality engineering, test automation, intelligent systems, and continuous improvement.

Quality & Process Automation Engineer at Refra (2026-01 – Present)

• Designed and implemented workflow automation within Bitrix24 CRM, replacing manual processes with standardized digital workflows.
• Built structured forms and automated data collection processes to improve quality analysis, complaint tracking, and reporting accuracy.
• Developed end-to-end customer complaint management workflows, significantly improving issue visibility, response times, and traceability.
• Collaborated with engineering, production, and service teams to automate quality assurance activities and standardize corrective action processes.
• Identified recurring product issues through data analysis and implemented process improvements to reduce repeated nonconformities.
• Managed technical documentation and quality records using Sage ERP and Bitrix24.
• Acted as the technical liaison between customers and internal engineering teams, ensuring efficient issue resolution.

Sales Manager at Refra (2025-06 – 2025-12)

• Perform technical calculations and selection of refrigeration system components, including heat exchangers, compressors, pumps, condensers, and structural frames
• Prepare accurate system configurations based on customer requirements and project specifications
• Develop pricing and commercial offers for customized refrigeration and heat pump solutions
• Collaborate with engineering and production teams to ensure technical feasibility and cost efficiency

Sales Manager at Skycop (2022-01 – 2024-06)

• Strong expertise in sales strategy, client relationship management, and revenue growth
• Analyse market and reach potential customer using Zendesk and handling all the markets
• B2B partnership handling and Affiliate partner handling
• Generating new leads and Research for new projects
• Handling sales team

Bachelor in Mechatronics and Robotics – Vilnius Gediminas Technical University