Laura Pamparaite

Customer Success Manager with extensive experience leading international teams and more than 10 years of B2B and B2C customer-facing experience. Skilled in team leadership, performance management, KPI analysis, coaching, and process improvement. Previously spent 2.5 years in Training & Development, designing and delivering training for Customer Service, Sales, and Operations teams. Analytical, organized, and experienced in remote and cross-functional environments.

Customer Success Department Manager (Promotion within the same company) at Impact Brands (2026 – Present)

Overseeing a team of 30 specialists, 4 supervisors and 2 team leaders

Training & Development Specialist at Impact Brands (2024 – 2026)

• Design and deliver training programs for sales and customer service teams
• Develop sales, CS and retention processes and communication strategies to improve client engagement
• Analyze customer interactions to identify opportunities for improved sales performance
• Support operational teams in strengthening negotiation and objection-handling techniques

Freelance Business Consultant (Sales, Customer Service, Marketing) at Self-employed (2020 – Present)

• Provide consulting in sales strategy, customer communication, and client acquisition
• Assist businesses in improving client retention and sales processes
• Develop communication strategies for client engagement and brand positioning

Social Media Marketing Manager & Video Content Strategist at Surfshark (2022 – 2023)

• Managed digital content strategy and audience engagement for an international tech company
• Developed communication campaigns aimed at increasing user acquisition and brand trust
• Collaborated with marketing and product teams to align messaging with business goals
• Produced short form video content

Social Media Marketing Manager (promotion within the same company) at Arctic Adventures (2021 – 2022)

• Managed communication and digital marketing for an international travel company
• Supported B2B sales and partnership development through digital channels
• Strengthened brand visibility and engagement with global audiences

Senior Sales & Customer Service Specialist and Complaints Manager (B2B & B2C) at Arctic adventures (2019 – 2021)

• Managed sales and client relationships for international travel services
• Acquired and supported partners and vendors in global markets
• Negotiated service agreements and maintained long-term client relationships
• Conducted market research and assessed client needs to offer tailored solutions

Marketing Manager at Citco Group Ltd. (2018 – 2019)

• Managed financial documentation and accounts payable processes
• Performed KYC checks and supported financial compliance procedures

Destination Specialist (Sales, B2B & B2C) at Firebird Tours (2015 – 2018)

• Managed international client accounts and sales of premium travel services
• Negotiated contracts with vendors and partners
• Provided customer consultations and tailored travel solutions

Senior Sales & Customer Service Specialist at Transcom WW (2008 – 2015)

• Provided sales and customer support for international travel and aviation services
• Managed inbound and outbound client communication
• Built long-term relationships with clients and partners