Sachin Thorat

Strategic and performance-driven Travel Operations Manager with 15+ years of progressive experience in airline operations, travel management, customer service, financial operations, and process optimization. Proven expertise in managing large-scale travel operations, leading high-performing teams, enhancing operational efficiency, and delivering exceptional customer experiences within fast-paced environments. Skilled in Sabre, Galileo, and Amadeus GDS platforms with strong exposure to ticketing, fare management, refunds, reissues, ADM handling, vendor management, compliance, and operational reporting.

Recognized for driving revenue growth, reducing operational losses, implementing automation initiatives, and strengthening service quality through continuous improvement and leadership excellence.

Manager – Travel Operations - Fareladder B2B LLC - Pune

(2019-08)

• Manage end-to-end travel operations for domestic and international bookings using Sabre, Galileo, and Amadeus GDS platforms.
• Lead and supervise a team of 20+ employees, ensuring operational efficiency, productivity, and service quality.
• Drive operational efficiency by developing and implementing Standard Operating Procedures (SOPs), workflow enhancements, and automation initiatives.
• Manage ticketing, fare quotations, exchanges, refunds, and complex customer escalations with strong attention to accuracy and service quality.
• Handle Agency Debit Memos (ADM), chargebacks, and dispute resolution processes with airlines and ARC partners to minimize financial exposure.
• Prepare and analyze MIS reports, operational dashboards, and productivity metrics to support data-driven decision-making and performance improvement strategies.
• Support business growth through commission optimization, vendor negotiations, and operational improvements.
• Train and mentor team members on GDS systems, customer handling, and operational procedures.

Accountant – Airport Services - Jet Airways (India) Ltd - Pune Airport

(2011-02 - 2019-05)

• Managed airport finance and customer service operations while ensuring compliance with aviation and organizational standards.
• Processed high-value cash and card transactions with strong financial controls and zero variance accuracy.
• Prepared financial statements, revenue reports, reconciliations, and journal entries for management review and reporting.
• Monitored revenue trends, identified discrepancies, and ensured timely resolution for accurate financial reporting.
• Generated passenger and credit invoices using Sabre GDS and MOON software while maintaining proper revenue documentation.
• Managed passenger and cargo collection deposits in accordance with audit requirements and internal financial procedures.
• Maintained accurate cargo Air Waybill (AWB) and revenue sales records within operational systems.
• Administered petty cash operations, expense processing, GL coding, and payment coordination with Head Office teams.
• Verified vendor invoices, manpower deployment records, and billing documentation to ensure cost accuracy and compliance.
• Coordinated aeronautical and non-aeronautical billing activities with airport authorities and government departments.
• Handled interline settlements, excess baggage revenue, and passenger-related financial transactions with detailed reporting.
• Conducted operational audits and ensured compliance with BCAS and DGCA regulations and procedures.
• Supervised accounting staff and monitored operational efficiency, compliance standards, and daily performance activities.

Cashier – Customer Services - Jet Air Pvt Ltd - Mumbai

(2010-07 - 2011-01)

• Managed passenger cash and card collections in accordance with company financial guidelines and operational procedures.
• Generated passenger invoices and maintained accurate financial records using MOON software.
• Updated revenue sales data and cargo Air Waybill (AWB) entries to support accurate financial tracking and reporting.
• Handled petty cash operations, expense vouchers, and reimbursement coordination with finance departments.
• Processed credit and debit card settlements while preparing daily sales and reconciliation reports.
• Maintained audit-ready cash registers, stock records, and financial documentation for operational compliance.
• Managed excess baggage collections and passenger-related financial transactions for domestic and international operations.
• Ensured timely passenger and cargo collection deposits while maintaining strict adherence to cash-handling controls.
• Coordinated approvals for customer credit facilities, cheque acceptance, and operational payment processes.
• Processed interline airline transactions and maintained detailed monthly operational and financial reports.

Senior Sales Executive - Trips and Ticket Enterprises - Pune

(2008-08 - 2010-07)

• Managed end-to-end travel sales and customer service operations while building long-term client relationships.
• Coordinated domestic and international travel bookings including air tickets, hotels, car rentals, and customized tour packages.
• Achieved sales and revenue goals through effective fare management, customer engagement, and promotional strategies.
• Handled reservations, ticketing, and booking modifications while ensuring compliance with airline regulations and policies.
• Resolved customer concerns efficiently while maintaining high service standards and operational coordination.

Bachelor of Arts - Political Science & Public Administration - Pune University (2005-04 - 2007-05)