Artur K

System analyst with 3+ years in enterprise business systems, automation and data governance, and earlier careers in technical training, training management and marine engineering. At Latvenergo I led the CRM and customer support rollout across three Baltic countries, built the Power Automate and API integrations that became the main integration layer between the systems, introduced data governance, and created Copilot agents. I work with business, IT, security and GDPR teams, and I run my own automation consultancy alongside my full-time role.

System Analyst at Latvenergo AS (2023 – Present)

• Led the rollout of Freshsales (CRM) and Freshdesk (customer support) across Latvia, Lithuania and Estonia: requirements, process mapping, configuration, integrations, testing, go-live and user adoption.
• Gathered and refined requirements from telesales, B2B/B2C sales, support, marketing, GDPR and IT security teams, acting as the main link between business users and technical teams; identified improvements and turned them into automation and process changes.
• Built Power Automate flows and REST/SOAP API integrations (HTTP actions, JSON parsing, Dataverse upserts, field mapping) connecting the CRM, support and internal systems; they are now the main integration layer when native workflows fall short.
• Designed Dataverse tables, security and solution structure; handled Power Platform administration and governance.
• Introduced data governance: standards, ownership, usage rules, documentation and training; fixed duplicate and inconsistent data; built Power BI dashboards to monitor data quality, system usage and process performance.
• Created Copilot agents for CRM configuration guidance, failed-workflow diagnosis and campaign support; use AI tools in daily work.
• Work in an Agile way, tracking user stories and delivery progress in Jira; worked with security, legal and GDPR teams on data protection and compliance.

Founder, Automation Consultant at Growarc (2023 – Present)

• Find clients and negotiate projects myself; design and implement CRM, workflow automation and AI solutions (n8n, REST APIs, GoHighLevel, Pipedrive, low-code).
• Consult clients on digital transformation, process optimization and system adoption, from requirements through testing, documentation and user adoption.

Technical Training Lead at Scandiweb (2021 – 2023)

• Led the Moodle learning platform; created training programs, technical documentation and structured onboarding for technical teams.
• Worked with multiple teams to improve knowledge sharing and internal processes; supported adoption of new tools and ways of working.

Training Manager at UAV Factory (2019 – 2021)

unmanned aircraft systems manufacturer

• Designed technical training programs, coordinated trainers, schedules and onboarding; supported an ERP-based process for tracking customer equipment, warranty cases and repairs.

Instructor at UAV Factory (2019 – 2019)

unmanned aircraft systems manufacturer

• Trained customers on the company's systems (20+ trainees).

UAV Technician at UAV Factory (2018 – 2020)

unmanned aircraft systems manufacturer

• Ran Penguin C UAS flight operations (tracking antenna, portable pneumatic catapult, ground control station, payloads) and R&D testing; 100+ flights.

Head of Training Department at Novikontas Maritime College (2017 – 2018)

• Ran the training department, LMS administration, program development and coordination of instructors and operations.

Lecturer / Instructor at Novikontas Maritime College (2016 – 2018)

• Delivered lectures, seminars and tutorials, prepared courses and teaching materials, assessed students.

Marine Engineer at Boskalis (2014 – 2015)

• Worked as a marine engineer on international assignments worldwide.

Master's degree in Transport System Engineering – Riga Technical University (2015 – 2017)

Bachelor's degree in Marine Transportation / Marine Engineering – Latvian Maritime Academy (2010 – 2015)