Ferdinando de Palma

Dynamic and motivated professional with strong communication skills, fast learning ability and a natural talent for sales and persuasion. Experienced in high–pressure environments, customer-facing roles and fast-paced tasks. I'm committed, ambitious and fully focused on creating a solid career in sales, customer service or business development. Highly adaptable, reliable and driven by the goal of building long-term stability and growth.

Casino Live Dealer at Euro Live Technologies (Playtech Live) (2023-03 – Present)

• Delivered live casino gaming experiences to a global audience via real-time streaming technology.
• Engaged with international players while maintaining a professional and entertaining on-camera presence.
• Ensured strict adherence to gaming rules, security standards, and operational procedures.
• Performed accurately under high-pressure, fast-paced environments requiring precision and concentration.
• Contributed to maintaining high-quality broadcast standards and positive player experience.

Affiliate Marketer at Network Contacts (2017 – 2023)

• Involved in affiliate marketing since 2017, promoting physical products and online services through digital advertising.
• Managed advertising campaigns on platforms such as Facebook Ads to reach diverse customer segments.
• Optimized campaigns and marketing strategies to improve conversions and overall performance.

Call Center at Network Contacts (2020-07 – 2021-08)

• Provided phone-based customer support, assisting clients with inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.
• Handled a high volume of calls while maintaining professionalism and efficiency.
• Later transitioned to a back-office role due to strong organizational skills and reliability.
• Managed and maintained Excel databases containing customer contact information and operational data.
• Ensured data accuracy, organization, and proper record management to support internal processes.

Second Degree Secondary School Diploma in IT and Telecommunications – I.T.T Ferraris (2015-08 – 2021-06)