IT Engineer

Job Title: IT Support.

Duties & Responsibility:

• Responsible for Installing, configuring, and updating PC’s, Printers, Servers and related equipment
• (monitor, keyboard, mouse, hard drive, etc.).
• Manage and configure switches, routers, and firewalls.
• Troubleshoot network connectivity issues.
• Handle VLANs, ports configuration, and basic routing.
• Ensure proper network cabling and connectivity at HQ.
• • Daily monitoring IT infrastructure and respond quickly to incoming requests relate to IT issues.
• • Overseeing computer systems and act as support if any system goes down.
• • Overseeing and maintain user PCs, including upgrades and configuration as needed.
• • Keep inventory of all equipment, software, and license users for the above mentioned IT HW.
• • Responding in a timely manner to service issues and requests.
• • Providing technical support across the company (this may be in person or over the phone).
• • Setting up accounts for new users and overseeing their beverages.
• • Assist with onboarding of new users.
• • SAGE ERP system: backup, connectivity and ensuring the stability.
• • Database administration.
• • Reporting and users creation.
• • Follow up with SLA with MCIT.
• • Repairing and replacing equipment as necessary.
• • Overseeing software licenses and ensure updating required.
• • Provide regular reports for day-to-day IT topics as well as other upon request reports.
• • Contributing in Prepare technical specification sheets for new solutions and applications that support
• the company's work.
• • Supporting the purchase of IT hardware by setting up hardware equipment technical specifications.

Qualification & Key Capabilities:

• 1 -3 years’ experience in desktop support or other IT roles strongly weighted.
• Bachelor’s Degree or higher.
• Good knowledge of Microsoft Office 365 including Word, Excel and Outlook.
• Good knowledge of PC, laptop, server, storage system and peripheral hardware.
• Good knowledge of wired and wireless networks.
• Ability to work independently and handle technical issues.
• Good understanding of system and network infrastructure.
• Strong teamwork, interpersonal skills, and problem solving skills
• Fluent in both English and Arabic (written and spoken).
• Good people skills, for working with a range of colleagues and clients.
• A willingness to work long hours, often under pressure.