Technical Support Specialist

About The Role The Technical Support Specialist will be responsible for communicating effectively with customers, providing technical assistance, resolving technical issues, and increasing awareness of the platform’s services. The successful candidate will work closely with customers to understand their needs, address the challenges they encounter, answer their inquiries, and provide suitable recommendations to help them make the best use of the platform.

Responsibilities

• Communicate effectively and professionally with new and existing customers while delivering a high standard of customer service.
• Respond to customer inquiries clearly, efficiently, and in accordance with the company’s quality and professionalism standards.
• Understand customer needs and requirements, identify technical issues, and investigate them accurately.
• Provide comprehensive information about the platform’s services to increase awareness among current and prospective customers.
• Accurately document all customer conversations, inquiries, and support cases in the company’s customer management system.
• Prepare weekly reports covering customer inquiries, feedback, and suggestions.
• Build and maintain strong customer relationships to support long-term satisfaction and loyalty.

Requirements

• Bachelor’s degree in Marketing, Media, Economics, Information Technology, or a related field.
• Strong organizational and time-management skills.
• Good command of the English language.
• Proficiency in using computers and common software applications.
• Strong problem-solving skills and the ability to handle technical issues efficiently.
• Previous experience in customer service or technical support.
• Excellent communication, presentation, and interpersonal skills.