Ebtehal Ahmed

Ambitious Computer Engineer passionate about both Hardware design and Software development. A proactive learner seeking to launch a professional career in a dynamic engineering environment, where I can apply my technical skills to solve complex challenges and contribute to innovative, integrated technology solutions.

Technical Project & Systems Documentation Officer at AL-Basera IT & Telecom (2026-02 – 2026-06)

• Manage and oversee technical projects from planning phase through execution.
• Document systems and technical procedures in a structured and professional manner.
• Prepare technical reports and project documentation.
• Analyze system requirements (Business & Technical Requirements).
• Represent projects in meetings and coordinate with stakeholders and partners.
• Provide technical support and ensure system operational stability.
• Design user experience and user interfaces (UI/UX) for systems and platforms.

Intern, Professional Training Program at Libya Technology Foundation (2025-12 – 2026-01)

• Participated in an intensive two-month professional training program combining technical skills development and soft skills development.
• Executed practical and technical projects using Microsoft 365, Power Automate, n8n, and SharePoint.
• Designed a charity website from concept to implementation, including UI/UX design and website development using WordPress.
• Actively represented the Foundation at the Tripoli International Fair and attended a Board of Trustees meeting.
• Developed public speaking and leadership skills by delivering a training workshop and participating in a field visit.
• Acquired foundational knowledge in cybersecurity and information security as part of the training curriculum.

Data Entry & Technical Support at Medicate Healthcare Services (2025-06 – 2025-10)

• Accurate data entry on the company’s system.
• Preparation and processing of local and international invoices.
• Supervision and basic maintenance of computers and printers to ensure operational readiness.
• Technical achievement: successfully recovered device access by removing a password while fully preserving all data.

Customer Service & Call Center at Medicate Healthcare Services (2023-09 – 2023-11)

• Managed incoming and outgoing emails and responded to customer inquiries professionally.
• Handled customer calls and provided accurate information regarding health insurance services.
• Received an official acknowledgment for being one of the efficient employees, with commendation for good conduct and outstanding performance.

Bachelor in Computer Engineering – University of Tripoli (2025)