Customer Service Representative

Job Description: Customer Service Representative

Location: Morocco

Role: Contact Centre Executive

Job Summary

We are looking for customer-focused professionals fluent in Moroccan Arabic (Darija) and English to join our contact centre team.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer inquiries, complaints, and service requests.
• Provide accurate information and resolve customer issues professionally.
• Maintain customer records and update CRM systems.
• Meet customer satisfaction, quality, and productivity targets.

Requirements

• Fluency in Moroccan Arabic (Darija) and English is mandatory.
• Excellent communication and interpersonal skills.
• Previous contact centre or customer service experience preferred.
• Basic computer skills and strong problem-solving abilities.
• Flexibility to work rotational shifts, if required.