Customer Service Representative

📢 We’re Hiring: Customer Support Representatives – Rabat, Morocco

📍 Location: Rabat, Morocco

🏢 Work Mode: On-site

💼 Employment Type: Full-time

About the Role

We are looking for motivated Customer Support Representatives to join our team in Rabat, Morocco. The ideal candidates should have strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries through voice and non-voice channels.
• Provide accurate information and resolve customer concerns professionally.
• Manage customer complaints and ensure customer satisfaction.
• Maintain accurate customer records using CRM tools.
• Meet performance targets, including quality, productivity, and customer satisfaction KPIs.

Requirements

• Excellent communication and interpersonal skills.
• Customer service or contact center experience is an advantage.
• Ability to handle customer concerns professionally and efficiently.
• Proficiency in the required languages, depending on the project (French, Arabic, and/or English).
• Willingness to work on-site in Rabat, Morocco.

📩 How to Apply

Interested candidates can share their updated CV along with the following details:

• Current salary
• Expected salary
• Notice period
• Current location
• Language proficiency

📧 Email: sharmila@aceolution.com