Technical Support Engineer

Technical Support Engineer

Job Type: Full Time, on site

Location: Casablanca

Duties and responsibilities i) Pre-sales Technical Support

Communicate with customer regarding products and technologies, enhance customer satisfaction.

Collect and sort customer requirements, inquiries, complaints and other technical-related feedback, and submit complete and accurate information to R&D team in a timely manner. Follow up issue resolution until customer confirm case closure.

Follow up customer testing progress until tests are fully completed.

Take part in bidding procedures including RFI, RFP and RFQ.

Collaborate with sales teams to collect reference product information.

Assist customers with technical training, product demos, solution design and other technical exchanges.

ii) Testing

Coordinate with the R&D team to complete software and hardware tests in local network, and deliver prompt and precise test result.

iii) After-sales Service

Collect and sort customer requirements, inquiries and complaints in after sale stage, submit valid information to R&D and follow up issue resolution till it is closed.

iv) Other Assignments

Complete other relevant tasks assigned by the company.

Job Requirements

Bachelor degree or above in Computer Science, Communication Engineering, Electronic Information Engineering or related majors; solid grasp of basic principles of communication products.

Minimum 2 years of relevant work experience in ICT devices, familiarity with 4G/5G products and Wi-Fi routers is preferred.

Fluent in English(listening/speaking/reading/writing),familiarity with French, and Arabic is preferred.

Good interpersonal communication and teamwork skills, competent for emergency response.